NIRANJAN KAWADE
Brisbane,QLD
Summary
An ambitious IT master’s student with a strong foundation in Computer Applications and diverse experience in sales, customer service, and UI/UX design. Equipped with the ability to thrive in fast-paced environments, solve complex problems, and communicate effectively to drive collaboration and success. Eager to apply my skills in cutting-edge technologies and contribute to innovative projects that push the boundaries of what's possible. Committed to delivering value while growing both professionally and personally within forward-thinking organizations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Express
04.2024 - Current
- Assist customers with fuel station services, ensuring a high level of satisfaction.
- Manage transactions, inventory, and maintain cleanliness and safety protocols.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Dominos's Pizza
12.2023 - 03.2024
- Processed customer service orders promptly to increase customer satisfaction.
Sales Assistant
Chroma
04.2023 - 09.2023
- Provided expert advice and support to customers regarding electronic devices, including smartphones, laptops, and home appliances.
- Managed inventory, ensuring proper stock levels and product displays.
- Assisted in troubleshooting customer issues with electronic products and coordinated after-sales service.
- Developed strong relationships with customers to promote repeat business and brand loyalty.
UI-UX Designing and Development Intern
Domino's Pizza
07.2022 - 01.2023
- Conducted user/site research to inform wireframing and design options
- Created sitemaps, wireframes and information design documents for clients to review
- Used Adobe XD and Figma to create design prototypes.
Education
Master of Information Technology -
Griffith University
Brisbane, QLD12.2025
Bachelor of Computer Application -
Savitribai Phule Pune University
12.2023
Skills
- Sales Expertise in Electronic Devices: Hands-on experience in selling smartphones, laptops, and home appliances, with a proven ability to meet and exceed sales targets
- Customer Relationship Management: Strong ability to build rapport with customers, understand their needs, and provide tailored solutions, leading to repeat business and customer satisfaction
- UI/UX Design Proficiency: Skilled in conducting user research, wireframing, and creating interactive prototypes using tools like Adobe XD and Figma Familiar with user-centered design principles to enhance user experiences
- Problem Solving and Troubleshooting: Ability to quickly identify and resolve technical issues in electronic devices, ensuring smooth after-sales service and high levels of customer satisfaction
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, adept at engaging with diverse customer bases and collaborating with team members to achieve common goals
- Adaptability and Fast Learning: Proven ability to adapt to new environments and technologies, consistently acquiring new skills to improve performance and contribute to business success
- Teamwork and Leadership: Experience in working as part of a team, with leadership capabilities to motivate and guide others when required Can manage responsibilities independently with minimal supervision
- Time Management and Organization: Strong organizational skills, capable of handling multiple tasks simultaneously and prioritizing workload effectively to meet deadlines under pressure
Timeline
Customer Service Representative
Coles Express
04.2024 - Current
Customer Service Representative
Dominos's Pizza
12.2023 - 03.2024
Sales Assistant
Chroma
04.2023 - 09.2023
UI-UX Designing and Development Intern
Domino's Pizza
07.2022 - 01.2023
Master of Information Technology -
Griffith University
Bachelor of Computer Application -
Savitribai Phule Pune University
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