Nirasha Thapa
South Bunbury
Summary
To acquire an understanding of the functions of management and administration of the healthcare business. Proficient in maintaining well stocked, organised and clean areas to maximise productivity. Teamwork - Skill at completing a complex team. Task within an allocated time, such as a marketing plan or case analysis paper and presentation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Health survey
Changunarayan PHC
Customer Service
Everest Nepalese Kitchen
Customer service
Dome Cafe
08.2023 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Assistant manager
Annapurna Neuro Hospital
01.2018 - 04.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
CERTIFICATE IV IN AGEING SUPPORT -
LUVIUM PTY LTD RTO-52865
BACHELOR - Health Care Management
NOBEL COLLEGE
KTM, NEPAL03.2020
Diploma - Management
NICOLSON COLLEGE
BKT, NEPAL02.2015
Skills
- Motivated Team Player
- Customer Service
- Productivity and Time Management
- Shelving and Storage
- Cleaning and Sanitizing
- Data Entry
- Safety Procedures
- Reliable and Responsible
- Critical Thinking
- Technical Support
- Multitasking
- Adaptability
References
- Smriti Thapa (RN), 0415790949, smriti.thapa@opalagecare.com.au
- Linda Wheatley, 0459733419, Assistant Manager, Dome Cafe
Timeline
Customer service
Dome Cafe
08.2023 - Current
Assistant manager
Annapurna Neuro Hospital
01.2018 - 04.2021
Health survey
Changunarayan PHC
Customer Service
Everest Nepalese Kitchen
CERTIFICATE IV IN AGEING SUPPORT -
LUVIUM PTY LTD RTO-52865
BACHELOR - Health Care Management
NOBEL COLLEGE
Diploma - Management
NICOLSON COLLEGE
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