Nirav Modi

• Built strong operational teams to meet process and production demands.
Recruited, hired and trained crew members on application of projects, customer relations
and customer service.
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Implemented policies and standard operating procedures and managed quality, customer
service and logistics.
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• Addressed customer concerns with suitable solutions.
Guided employees on understanding and meeting changing customer needs and
expectations.
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• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Presented performance and productivity reports to supervisors.
Aided senior leadership during executive decision-making process by generating daily reports
to recommend corrective actions and improvements.
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• Supported accident investigations and prepared related paperwork.
• Generated performance and labor strategies to compete in new and existing markets

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Installed and configured new devices and system components.
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Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP.
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Coordinated installation of new users and relocations of existing users.
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Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
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Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

Managed daily cash intake by counting out registers and • tabulating profits.
• Communicated with other shift managers to facilitate continuum of customer service.
• Helped employees accomplish tasks during peak periods.
• Upheld company standards and compliance requirements for operations.
• Coached employees on interactions with customers to drive exceptional service.
Reported employee behavioral issues, losses and customer complaints to upper-level
management.
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• Documented receipts, employee hours and inventory movement.
• Taught staff upselling techniques to meet revenue targets.
• Reviewed financial statements to meet targets during shift.
Remained calm and professional in stressful circumstances and effectively diffused tense
situations.
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of
various company programs.
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• Mediated conflicts between employees and facilitated effective resolutions to disputes.

• Delivered orders to customers quickly.
  • Collected payments in cash, check and credit card.
  Observed road rules, weather and road conditions and other factors to maintain safe driving
  record.
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  • Recorded daily vehicle mileage and fuel usage.
  • Interacted with customers on phone and in-person.
  • Upheld company's standards in regard to uniform, grooming and appearance.
  • Inspected orders before and after delivery to guarantee customer satisfaction.
  • Verified each delivery order with information on ticket.
  Obtained receipts or signatures for delivered goods, collecting payment for services when
  required.
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  Followed company and legal requirements for deliveries, money handling and
  transportation