NIRAV PATEL
Brisbane,Australia
Summary
Innovative IT leader with 15+ years of expertise in IT operations, infrastructure management, cybersecurity, and digital transformation. Skilled in IT service delivery, risk management, and enterprise application optimization to ensure technology aligns seamlessly with business objectives. Adept at leading high-performing teams, managing IT governance, and implementing cost-effective solutions. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT OPERATIONS SUPPORT MANAGER
Teys Australia
Eight Mile Plains, Australia
07.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Measured and reviewed performance via KPIs and metrics.
- Provided technical support in troubleshooting hardware and software issues related to operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored vendor performance against contractual agreements regarding service level expectations.
- Addressed issues by researching causes and creating successful resolutions.
- Established processes for monitoring service levels, customer satisfaction, and financial performance.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated with cross-functional teams to ensure successful completion of projects within timeline and budget constraints.
- Developed policies and procedures related to operations support roles and responsibilities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed the day-to-day operations of a team of staff members including scheduling, training, and mentoring.
IT TECHNICAL SERVICES MANAGER
Teys Australia
Eight Mile Plains, Australia
08.2018 - 06.2021
- Oversaw large-scale IT projects, including system upgrades and application rollouts
- Monitored network performance for potential problems or security threats.
- Implemented ITIL best practices for service management and issue resolution
- Developed disaster recovery plans to minimize downtime risks
- Provided executive-level IT reports and strategic recommendations
- Documented all incidents, resolutions, changes in procedures, and other relevant information.
- Conducted regular assessments of existing systems to identify areas for improvement or replacement.
- Assessed task completion to meet tight project deadlines.
- Collaborated with vendors to obtain necessary supplies at competitive prices.
- Provided training on new products and services to end users.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
IT OFFICER
Teys Australia
Beenleigh, Australia
11.2011 - 07.2018
- Delivered IT support and system administration for enterprise IT systems
- Managed network security, access control, and compliance measures
- Assisted in IT procurement and software integration
- Installing and configuring computer hardware, operating systems, and applications.
- Monitoring and maintaining computer systems and networks
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
· Replacing parts as required - Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs;
· Working continuously on a task until completion (or referral to third parties, if appropriate) - Prioritising and managing many open cases at one time
- Testing and evaluating new technology
DESKTOP SUPPORT ENGINEER
PCS Technology Limited
Baroda, India
01.2005 - 07.2006
- Provided enterprise-level IT support, managing over 2,000 users
- Maintained LAN/WAN infrastructure and resolved complex IT issues
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Installed, configured and maintained computer hardware, software and peripherals.
Education
Bachelor of Information Technology - Networking & Telecommunications
Charles Sturt University
Wagga Wagga, Australia02.2009
Diploma in Information Technology - Software & Application Development
Maharaja Sayajirao University of Technology
Baroda, India12.2004
Skills
- Windows Server
- Active Directory
- Virtualization
- Cloud Solutions
- Cisco Routers & Switches
- Firewalls
- VPN
- LAN/WAN
- ITIL
- Cybersecurity Policies
- Risk Management
- Budgeting
- Vendor Management
- Strategic IT Planning
- Business Intelligence Tools
- ERP Systems
- IT Leadership & Team Management
- Strategic Planning & IT Governance
- IT Security & Risk Management
- Budgeting & Cost Control
- Vendor Management & Contract Negotiation
- Process Improvement & Technology Integration
- Manufacturing Industry Knowledge
- Policy development
- Customer service
- Process improvement
- Service level management
Websites
Certification
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
References
Available upon request
Hobbies Interests
- Technology research
- Leadership development
- Travel
- Cricket
Timeline
IT OPERATIONS SUPPORT MANAGER
Teys Australia
07.2021 - Current
IT TECHNICAL SERVICES MANAGER
Teys Australia
08.2018 - 06.2021
IT OFFICER
Teys Australia
11.2011 - 07.2018
DESKTOP SUPPORT ENGINEER
PCS Technology Limited
01.2005 - 07.2006
Bachelor of Information Technology - Networking & Telecommunications
Charles Sturt University
Diploma in Information Technology - Software & Application Development
Maharaja Sayajirao University of Technology
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