Summary
Overview
Work History
Education
Skills
Affiliations
Certifications
References
Timeline
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Nirbhay Gill

Nirbhay Gill

Perth,WA

Summary

Dedicated IT industry professional with a recent Bachelor of Information Technology degree from Southern Cross University, specializing in Software Development. Eager to secure a junior web developer role in your company to contribute hard work and ambition towards making a positive impact in the real workplace. Demonstrated strengths in customer service, time management, and project management. Skilled in problem-solving, building successful solutions, organizing workloads, and delegating tasks to accomplish challenging milestones. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level junior web developer position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Support Representative

Azar Transport
Perth, WA
08.2021 - Current
  • Provide excellent customer service, employing effective negotiation skills to ensure user satisfaction
  • Respond promptly and intelligently to customer queries or complaints
  • Demonstrate leadership qualities as a team leader in a busy and fast-paced environment
  • Communicate confidently and professionally with clients, delivering strong verbal presentations
  • Actively seek and implement customer feedback to drive performance improvement
  • Welcome and guide customers through the registration process and service delivery.

Education

Professional Year - (ACS)

National Institute of Technology
09.2022 - Current

Bachelor of Information Technology - Software Development

Southern Cross University
Perth, WA
07.2019 - 07.2022

Skills

HTML for web development

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Affiliations

IT PROJECT (ACADEMIC EXPERIENCE)

3 Months project of making an official website for the Salon Engaged with stakeholders to understand requirements and expectations.

  • Utilized WordPress and other necessary software to develop a website that fulfilled all customer requirements.
  • Implemented a secure payment system to facilitate customer payments for services.
  • Enabled customers to make appointments online and modify them as needed Key Achievements Gained experience with the latest software and technologies.
  • Applied Agile methodology in a real-world project setting.
  • Acquired proficiency in JIRA, Git, and Confluence software.
  • Utilized Microsoft Visio to model business processes using UML, creating use case diagrams, activity diagrams, sequence diagrams, and collaboration diagrams.

Certifications

  • IT Help Desk for Beginners
  • Getting Started as Full-Stack Web Developer
  • Succeeding in Web development Full Stack and Front End

References

References on request

Timeline

Professional Year - (ACS)

National Institute of Technology
09.2022 - Current

Customer Support Representative

Azar Transport
08.2021 - Current

Bachelor of Information Technology - Software Development

Southern Cross University
07.2019 - 07.2022
Nirbhay Gill