Nirdesh Dahal
Caulfield North ,Australia
Summary
A career driven IT graduate with a passion for technology who have demonstrated ability to lead, plan and perform performance-oriented projects who is seeking to deepen their knowledge and technical skills as a Help-desk Technician, Network Engineer as well as other areas of IT sectors.
Overview
4
4
years of professional experience
Work History
Onsite technical support
BP
BP, VIC
11.2022 - Current
- Provided technical support to employees and clients via VPN, addressing workstation and network connectivity issues.
- Logged and managed service requests using ITSM systems like Freshservice, ensuring accurate documentation.
- Conducted onboarding and offboarding by configuring devices and managing user access through Office 365.
- Administered user policies and deployed Enterprise Applications via Endpoint Manager for diverse devices.
- Performed maintenance and troubleshooting for Office 365 tasks, including mailbox management.
- Managed asset tracking through labeling and vendor coordination for hardware support.
- Created and monitored user accounts using the 3CX VoIP System and cloud backup tools.
- Escalated complex issues to senior IT staff while managing file access with domain controller scripts.
Customer Service
woolworths
Newmarket, Vic
11.2021 - 01.2023
- Delivered exceptional customer service and communication to enhance client interactions.
- Operated self-checkout stations, ensuring efficient transaction processes.
- Scanned and bagged groceries, facilitating a seamless shopping experience.
- Processed refunds and exchanges, demonstrating trustworthiness and expertise.
- Addressed customer inquiries regarding store policies, promotions, and product locations.
- Maintained store presentation by restocking returned items and replenishing beverage coolers.
Education
Bachelor of Networking - Data Communications Networking, Capstone Project, Cloud Computing, Computer Architecture, Programming Fundamental
Melbourne Institute of Technology
Melbourne 11-2023
IT Support Professional Certificate
Google
03-2024
Cyber Security Professional Certificate
Google
06-2023
Certified in Cybersecurity
ISC2 Is Progress
01-2025
Technical skills
- Microsoft Intune / Microsoft Endpoint Manager: Managing device policies and compliance in both Standalone and Hybrid (Intune + SCCM) environments.
- SCCM / MECM: Deployment, patching, OSD task sequencing, driver injection, architecture support and troubleshooting.
- Azure Active Directory & Autopilot: Device identity, provisioning, and cloud-based workflows.
- Patch Management & Application Deployment: Full end-to-end control of updates.
- PowerShell / VBScript Scripting: Automating endpoint tasks, SCCM operations, OSD processes.
- Operating Systems: Proficiency with Windows (especially Windows 10/11), macOS, plus familiarity with Linux and mobile OS if applicable.
- Active Directory & Group Policy Management: User/computer account control, policy enforcement.
- Hardware & Peripheral Support: PC workstations, printers, MFDs, Cisco IP phones, meeting rooms, device hygiene, cabling (RJ45), and hands-on maintenance tasks.
- Ticketing & ITSM Tools: Handling incidents, changes, and asset management.
- MDM/Endpoint Security Tools: Mobile device enrollment, compliance, encryption tools (e.g. BitLocker), threat mitigation.
- Networking Basics: TCP/IP, DNS, DHCP, VLANs, LAN cabling, firewall and switch troubleshooting.
- Device Imaging & Deployment Tools: OSD configuration and repair, driver and task sequence handling.
Industry based project
Privacy-Preserving Client-Server Architecture Using Full Homomorphic Encryption
• Objective: Designed and implemented a privacy-first client-server system leveraging Full Homomorphic Encryption (FHE) to protect sensitive private data during computation.
• Key Contributions:
• Developed a browser-based application supporting secure encryption for sensitive documents (e.g., payslips, tax returns).
• Ensured all computation operations occurred on the server without exposing encrypted data or keys.
• Created a system compatible with multiple platforms (Linux, Windows, MacOS).
• Challenges Addressed: Overcame computational overhead, complexity, and limited FHE support in existing environments.
• Outcome: Delivered a scalable prototype demonstrating secure encrypted computations in a cloud-based architecture, paving the way for privacy-centric data processing.
Websites
References
Available upon request
Timeline
Onsite technical support
BP
11.2022 - Current
Customer Service
woolworths
11.2021 - 01.2023
Bachelor of Networking - Data Communications Networking, Capstone Project, Cloud Computing, Computer Architecture, Programming Fundamental
Melbourne Institute of Technology
IT Support Professional Certificate
Google
Cyber Security Professional Certificate
Google
Certified in Cybersecurity
ISC2 Is Progress
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