NIRJA KHADKA
Surry Hills,NSW
Summary
Skilled professional with six years of exemplary service in the food service industry. Committed in providing helpful, fast, and accurate service to patrons. Comfortable serving patrons of various age ranges and backgrounds. Ensuring a consistently high level of standard service at all times. Explain and enforce hygiene regulations Understand and anticipate customer needs and aim to exceed these requirements. Appropriately handle any customer conflicts may arise. Oversee staff during the session and all are working efficiently and lead the team. Confident Venue Manager known for planning and supervising exciting events that draw in new business. Bilingual self-starter with expertise in public relations, team oversight and facility management.
Overview
6
6
years of professional experience
Work History
Venue Manager
Hurricane Grill
03.2022 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Food and Beverage server/Host
The Star Casino
01.2019 - 01.2023
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Mastered Point of Sale (POS) computer system for automated order taking
- Observed company's policies in giving quality customer service
- Initiated tasks and help when scheduled duties were completed
- Strictly followed work schedule and attendance.
- Remained focused, calm and professional during peak rush hours.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Supervisor and Assistant Restaurant Manager
Hurricane Grill
09.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Waitsatff
Hurricane Grill
11.2017 - 09.2021
- Performed opening and closing duties as required
- Verified the age of customers when selling alcohol products to ensure that they were not underage
- Quickly mastered all aspects of the food, wine and bar menus to guide each guest through their own unique dining experience based on individual taste preference
- Maintained poise and focus under pressure allowing for an efficient, error-free job
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest
- Suggested appetizers and desserts before and after main dish orders.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Education
High School Diploma -
Nepalaya
Nepal06.2016
Bachelor of Professional Accounting - Accounting
Holmes Institue
07.2021
Advance Diploma of Accounting -
Academic Australasia
Sydney, NSW03.2019
Skills
- Guest Relations
- Schedule Crew Members
- Licensing Requirements
- Waste Reduction
- Inventory Management Software
- Verbal and Written Communication
- Scheduling and Coordinating
- Progress Monitoring
- Personnel Recruiting
- Maintain Food Safety
Affiliations
Languages: English Speaker/Nepalese/Indian
Licenses: Handling RSA (Responsible Service of Alcohol)
English Competent: IELTS /PTE overall score 7
References
Liz Kwok: 0424268785 liz.kwok@star.com.au
Niccita Glass: 0415360410 niccita@hgcs.com.au
Timeline
Venue Manager
Hurricane Grill
03.2022 - Current
Supervisor and Assistant Restaurant Manager
Hurricane Grill
09.2021 - 02.2022
Senior Food and Beverage server/Host
The Star Casino
01.2019 - 01.2023
Waitsatff
Hurricane Grill
11.2017 - 09.2021
High School Diploma -
Nepalaya
Bachelor of Professional Accounting - Accounting
Holmes Institue
Advance Diploma of Accounting -
Academic Australasia
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