Hi, I’m
NIRJALA ARYAL
GRANVILLE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Care and Sales. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
5
years of professional experience
Work History
ZARA
Casual Sales Assistant
12.2022
Job overview
- Customer service skills
- Sensitivity and understanding
- Understand the trend
- Maintain responsibility of one or two sections
- Maintaining excellent standard in the stockroom by organizing and arranging the stockroom efficiently
- Continually developing stock knowledge
- Maintaining good standard in personal presentation.
Ability Options
Work Ready Consultant
05.2024 - Current
Job overview
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
KICKIN' INN
RESTAURANT MANAGER
01.2020 - Current
Job overview
- Answering customer inquiry phone calls and address their questions with accurate answers
- Helping with sales audit and daily admin tasks
- Assign duties to employees and oversee their progress
- Assisting customers via email, inbound & outbound calls and providing best resolution
- Knowledge of health and safety protocols
- Ensuring that daily sales/production goals are met
- Analyzing staff evaluations and feedback to improve the customer service experience, training new employees and providing ongoing training for all staff
- Achieving effective and timely resolution of customer inquiries, issues or questions aiming for a one call resolution
- Taking initiative to think outside the box and identifying opportunities for improvement
- Responding efficiently and accurately to restaurant customer complaints
- Creating detailed reports on weekly, monthly and annual revenues and expenses
- Appraising staff performance and providing feedback to improve productivity.
Education
Bachelor in Social Science at Torrens University
01.2025
Diploma in Early Childhood Education and Care
01.2020
Skills
- Team Player & Multi-task
- Customer Relationship Management
- Professionalism
- Sales Expertise
- Complaint Resolution & Report Preparation
- Problem solving & Time Management
- Attention to Detail
- Excellent Oral & Written Communication
References
- District Manager AT KICKININN, Aaron singh, 0424170198, aaronsingh@kickininn.com.au
- FOUNDER/MANAGING DIRECTOR, SAMI KARRAS, 0418673926
- RESTAURANT GENERAL MANAGER, MANISH THAPA, 0433954120
- Zara Manager, Safa Pantha, 0424302508, Available upon request.
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