Nirmal Koroth
Melbourne,VIC
Summary
Experienced QA Lead ensuring top-notch software quality through strategic leadership and QA methodologies. Specialized in team management, process enhancement, test automation, and fraud solution testing for major banks. Dedicated to driving software excellence, fostering collaboration, and aligning QA with strategic goals. Dynamic IT professional with 16+ years of diverse global experience, excelling in relationship building and delivering exceptional client experiences. Known for inclusivity and creating collaborative environments. Proven track record collaborating with multinational clients like NAB, MLC, PWC, Lloyds, VMware, E&Y, and Unilever. Expertise in comprehensive test planning, design, user acceptance, regression, and integration testing across Insurance, Banking, E-Commerce, and fraud solution domains (BANCS, Salesforce). Versatile Test Manager with 5 years of experience eliminating problems and flaws to enhance end-user experiences. Meticulously designs testing protocols, detecting obscure bugs and pitfalls to produce impeccable final products. Creates novel human and machine-based approaches to eliminating weaknesses in wide-ranging products.
Overview
18
18
years of professional experience
Work History
Test Manager/ Technical Test Lead
Infosys (NAB)
01.2021 - Current
- Worked as Test Manager specializing in Fraud Detection testing at NAB QE, adept at orchestrating robust testing strategies to fortify fraud prevention systems
- Proven leadership in leading comprehensive testing initiatives, ensuring precision in detecting fraudulent activities
- Expertise spans end-to-end testing methodologies, team management, and fostering high-performance QA environments within the dynamic landscape of fraud prevention in banking
- Testing activities include Test Strategy/ Test Plan /Test Schedule, Defect management /Knowledge Management, Automation of manual test cases, Planning/Tracking ST/SIT/Regression execution and budget, SIT governance with Business/external vendors, Test result analysis and reporting, Communication with various stakeholders.
Senior Test Analyst
Planit Software Testing (MLC Insurance)
01.2018 - 01.2021
- At MLC Limited, instrumental in the Sanagi project, developing 7 systems including BANCS, OCM, ICM, CARM, CV, ReCM, and Digital
- Responsibilities encompassed: Conducting UAT test scenario walkthrough and organizing training sessions for the UAT Business team
- Agile methodology adoption, participating in daily stand-up meetings
- Expertise in end-to-end testing across Insurance systems like BANCS, OCM, ICM, CARM, CV, and more
- Designing UAT Test Scenarios, Test Cases, and Data Sets
- Collaborating with onsite teams, business analysts, and product owners for user stories
- Proficiently estimating user story test efforts and managing Test Executions, Defect tracking, and Test Summary Report preparation
- Extensive work with JIRA, Confluence, Zephyr, and testing Salesforce applications like CV and CARM
- Proficiency in web browser testing using Selenium-Java during training.
Associate Consultant (Team Manager)
Tata Consultancy Services (Key Client: PWC)
01.2015 - 01.2017
- Oversaw SLA/KPI achievements, end-to-end management of major incidents, coordinated with multiple teams, Change Management, and Service Improvement initiatives at Tata Consultancy Services for the PWC client.
Major Incident Manager (On Contract)
VMware
01.2014 - 01.2015
- Managed major incidents at VMware, including communications, escalation handling, incident life cycle management, and ensuring SLA adherence without compromising quality.
Service Desk Analyst / Lead / Manager
HCL (Key Clients: Dixons, E&Y, Reeds Elsevier, Lloyds TSB, Unilever)
01.2006 - 01.2014
- Led ITIL-aligned Service Management tools utilization, transitioned Data Centre Operations teams, handled incident, change, problem management, and day-to-day Data Centre Operations at HCL for major clients like Dixons, E&Y, Reeds Elsevier, Lloyds TSB, and Unilever.
Education
Master of Technology - Very Large Scale Integration
Bharath Institute of Higher Education And Research
Chennai, India10.2005
Skills
- QA Methodologies & Lifecycle Proficiency: Expert in QA methodologies, Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC), ensuring robust testing frameworks aligned with project needs
- Testing Diversification: Extensive experience in UAT, End-to-End testing, System Integration, BVT, TVT across various applications including web-based, E-commerce, CRM, and Salesforce, ensuring comprehensive coverage and reliability
- API Testing & Cross-Browser Expertise: Proficient in API testing using tools like Soap UI and Postman Skilled in performing cross-browser testing for enhanced application compatibility
- Test Process Mastery: Expertise in Data Validation, deriving test scenarios from requirements, Test Plan creation, Requirement Traceability Matrix preparation, Test Case formulation, Test data preparation, precise test execution, defect reporting, Peer review, and comprehensive Test Summary Report creation
- Methodologies & Collaboration: Experienced in Agile Scrum and Waterfall methodologies, collaborating effectively with customers, Business Analysts, and developers throughout the Testing life cycle
- Document Analysis & Management: Proficient in analyzing High Level Design Documents, Low Level Design Documents, Technical Requirements, Test Planning, Test Case Scripting, Test Execution, Automation, and Defect Management
- Change Coordination & Tools Mastery: Skilled Change Coordinator managing implementations in Production Proficient in Test management tools like Jira, Confluence, and Selenium-Java for Web Browser testing automation
- Collaboration & Support: Demonstrated ability to swiftly develop rapport, foster excellent working relationships, collaborate across diverse teams, and proactively support and assist team members for collective success
- Project Management Skills
- Test Script Writing
- Quality Assurance Understanding
Sub Domain Experience
- Payment Fraud
- Phishing
- Malware
- Policy administration and calims
- Insurance products and application
Domain Experience
- Banking Fruad solution testing
- Insurance
- Digital testing
Personal Information
Title: IT Consultant / Quality Analyst
References
Available upon request
Timeline
Test Manager/ Technical Test Lead
Infosys (NAB)
01.2021 - Current
Senior Test Analyst
Planit Software Testing (MLC Insurance)
01.2018 - 01.2021
Associate Consultant (Team Manager)
Tata Consultancy Services (Key Client: PWC)
01.2015 - 01.2017
Major Incident Manager (On Contract)
VMware
01.2014 - 01.2015
Service Desk Analyst / Lead / Manager
HCL (Key Clients: Dixons, E&Y, Reeds Elsevier, Lloyds TSB, Unilever)
01.2006 - 01.2014
Master of Technology - Very Large Scale Integration
Bharath Institute of Higher Education And Research
Similar Profiles
Bhargav BagusettyBhargav Bagusetty
ETL Test Analyst + Coordinator at NAB via InfosysETL Test Analyst + Coordinator at NAB via Infosys
SAIRAM PALAKURTHISAIRAM PALAKURTHI
Test Analyst at Infosys Limited - NATIONAL AUSTRALIAN BANK (NAB)Test Analyst at Infosys Limited - NATIONAL AUSTRALIAN BANK (NAB)
Shravani KuppaShravani Kuppa
Data Engineer at NAB, Infosys ConsultingData Engineer at NAB, Infosys Consulting