Nirmala Elizabeth Autheymalam
Hilbert,Australia
Summary
Dynamic educator and consultant with extensive experience in training and curriculum development at ABS Institute. Expertise in marketing strategy and effective communication has led to increased student participation and engagement. Proven success in multi-cultural integration and digital marketing, driving organizational growth and enhancing student outcomes. Committed to fostering an inclusive learning environment that promotes academic excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Trainer and Assessor
AILFE College
07.2023 - Current
- Delivering workshops and face to face delivery for participants registered in Cert III Individual Support and Aged Care
Trainer and Assessor
AMA Training
03.2023 - 07.2023
- Traineeship and job ready training and assessment
- Delivering workshops and face to face delivery for participants registered in Cert II, II and IV Health and Community Service qualification
Curriculum Developer, Trainer, Assessor and Facilitator
ABS Institute
08.2021 - 03.2023
- Skills and knowledge – Facilitating, internal and external reporting, correct record keeping, professional communication, professional integrity through brand image, marketing and communication consultant, strategy development, internal and external client management
- Main job responsibility is consulting and delivering Cert IV Marketing and Communication, Social Media Marketing and Digital Marketing
- I designed the course material to develop business and marketing projects for developing own business venture or current business expansion of employer
- In completion of this course, participants will progress into Diploma levels focusing on international marketing qualification
- Other related accountabilities: Provide marketing service in securing service provision, Provide and maintain professional service to clients in maintaining brand image as one of the two main training providers through quality service and training, continuous client support, planned site visits, completion of training through report and certification, Provide marketing consultation in regards to qualification and course content knowledge and understanding to internal staff and director, Provide digital and traditional marketing expertise to internal staff in brand image, quality customer service and client management, Provide advice on public relations to internal staff in maintaining quality customer relationship through house style material, customer service, client first time meeting, language for greetings, facilitating client waiting and provision of organization material in prospecting, Work with director and team in new program and product execution through integrated communication activities; print material, website management and workshops, Prepare briefings for meetings and make proposals for improvement in service, staff development, quality resources for clients and validate for customization, Develop qualification framework for course scoping, compliance and currency, Facilitating and delivering Certificate & Diploma of marketing and communication, and Diploma of Social Media Marketing, Make site visits to client’s workplace, adhering to workplace safety and compliance, Maintained all organization policies, procedures and standards in a holistic manner through existing ISO framework, Develop resources for qualifications, LMS and student record management – Power pro and Canvas, Consult for improvement on delivery, editing and upgrading content, Advise on social media marketing content, website development and client engagement, Validation of RTO material, content editing and client resources development, Communicating with clients and presenting organizational products and services, Provide market intelligence through search and trust worthy publications
Trainer and Assessor
Skills Australia Institute
05.2019 - 08.2021
- Delivered Certificate IV and Diploma of Marketing and Communications
- Main job responsibility is delivering the course to obtain a marketing qualification for international students
Trainer and Assessor
Keystone College of Business and Technology
11.2019 - 12.2020
- Delivered Diploma of Social Media Marketing
- Main job responsibility is delivering Diploma of Social Media Marketing
- Trained and coached participants to develop social media marketing knowledge, skills and build online business on social media platforms
Trainer, Assessor and Workplace Supervisor
Centacare Training
05.2015 - 11.2016
- Delivered Certificate III Aged Care
- Main job responsibility is delivering Certificate III, developing learning program, training assessing Cert III level qualification and workplace supervision
Aged Care Assistant in Nursing
Ageis Aged Care Facility
01.2015 - 11.2016
- Assist in individual support and care
Church Secretary and Treasurer
ECCF Incorporation (Gosnells)
01.2012 - 01.2016
- Developed documentation for registration with ACNC and registered ECCF as a not-for-profit organization
- Maintained communication with ACNC
- Prepared bookkeeping and accounting
- Prepared meeting agenda and organise committee meetings
- Prepare minutes and record further actions
- Prepared food license in collaboration with the Anglican church
- Organised annual meetings, organise the process and prepare documents for ACNC and report
- Organised activities for members and conduct teachings for the young children
- Guided church members in line with ACNC guidelines
- Provided service in all matters of communication
- Communicated with councillors for organised meetings and functions
- Maintained church integrity in all reporting and compliances
- Provided translation services to church teachings and members
- Instrumental in language, culture, religion assimilation and integration
Co-owner, Trainer and Consultant
BEST Training Consultancy - Malaysia
01.2003 - 01.2012
- Initiated, developed, coordinated and managed training consultancy in Malaysia
- Aligned mission with corporate values to create awareness of 'Walk the Talk' organization
- Implemented public relations strategy through 'Caring and Professional' image provider where every stakeholder receives equal attention by way of attention, compliance, resolution, timely service, collaboration, professionalism, qualified and experienced team and crisis management in case of arising stakeholder issues
- Initiated and developed sponsorship activities of civic education and ethics at workplace for students from 12 to 18 years old
- Develop and execute organizational brand through presentation, printed material, website content, standard house style communication with all stakeholders
- Streamlined products and services with standard and customized offers to meet customer needs
- Created best practice customer service policy which earned equal position with one of the main major competitors in the industry (British Council)
- Marketed soft skills to working adults in government department and private organization
- Developed course material for communication skills and services
- Trained participants in interpersonal skills, presentation skills, telephone ethics, customer service, marketing and functional skills
Lecturer
01.1992 - 01.2001
- Lectured Chartered Institute of Marketing course and prepared students for external examination at RIMA College, Systematic College and Sunway College in Malaysia
Education
Post Graduate Diploma - Digital Marketing
Australian College of Marketing with University of California Irvine
05.2019
BSB51215 Diploma of Marketing -
02.2016
TAE 411010 Training and Assessment -
01.2015
Cert III in Aged Care -
01.2012
Masters of Marketing -
Newcastle University
Australia01.2003
Certificate and Graduate Diploma - Marketing
CIM (UK)
UK01.1990
Skills
- Marketing Strategy Development
- Social Media Development
- Training and assessment
- Business Development
- Effective Communication Skills
- Collaborative Teamwork
- Community Outreach
- Project infrastructure development
- Effective Resource Application
- Promotional Material Creation
- Community liaison
- Multi-cultural integration
- Cultural understanding
- Conventional Marketing Strategies
- Digital Marketing Strategy
- Social Media Campaign Development
- Senior Support Services
- Enhancing Student Participation
- Positive Student Engagement
- Subject matter expertise
- Training needs analysis
- Group and individual instruction
- Presentations and demonstrations
- Consistent approach
- Resource Organization
- Course development
Affiliations
- Digital Marketing Association, Lifetime member
- Chartered Institute of Marketing, Annual member
Workingrights
Australian citizen, Australian driver’s license with own vehicle, True, True, Fully vaccinated
References
- Mark Van Lith, previous employer, ABS Institute, 0448 250 964, mark@absinstitute.com.au
- Eric Lim, Coworker, 0478008208, ericlinkh88@yahoo.com
- Kerry Davidson, Friend, 0420644490
Communityprojects
- Canning Community Connect projects, Canning libraries - Riverton/Cannington libraries, 02/01/23, Planned event for the month of March. Music awareness for autism spectrum disorder on 03/01/23 and 03/15/24. Mentoring for school transitioning to work environment planning on 03/08/23 and 03/22/23.
- Community project, 09/20/21 to 10/04/21, Completed a project for Canning City – ‘Values Project’. Prepared report and submitted the grant acquittal report with evidence of project to Canning Community and completed small grant procedure and payment.
- Coach - community project leaders, Facilitated workshop for a group of community leaders on creating content on social media channels to increase member participation.
- Conducted seminars, Since 03/01/21, Seminar subjects included self-awareness and fulfilling vision through careful planning using popular models, building business portfolio and developing marketing plans.
- Provided personal brand building services, To young people in attracting prospective job positions.
- Mentored Young Adults for work placement – M2W WA, 12/01/20, Attended training for mentoring young adults; preparing them for employment.
Careerobjectives
- Disability and Community Services, Recognized disability and community service provider and educator in the industry. NDIS Disability Service Provider (Audit submitted to become registered provider). Provide services to clients in self-care activities, personal assistance, community and recreation access, job transition, group centered based activities. Worked in the aged care industry for three years. Trainer and Assessor for Cert III Aged Care.
- RTO Vocational Education and Training, Respectable educator, trainer, mentor and coach in building knowledge, experience and growth both in career and business pathway. Entrepreneur and business consultant for 30 years in the educational industry. Start a business entity and develop business plan, prepare management and administration system. Build a business plan, website, marketing strategy and successfully implement ideas and concepts in running a service-based business. Eight years of experience as a respected and successful trainer and teacher in the vocational education industry. Major in marketing and communication, social media marketing and aged care.
Certification
- Train The Trainer HRDF Certification
Timeline
Trainer and Assessor
AILFE College
07.2023 - Current
Trainer and Assessor
AMA Training
03.2023 - 07.2023
Curriculum Developer, Trainer, Assessor and Facilitator
ABS Institute
08.2021 - 03.2023
Trainer and Assessor
Keystone College of Business and Technology
11.2019 - 12.2020
Trainer and Assessor
Skills Australia Institute
05.2019 - 08.2021
Trainer, Assessor and Workplace Supervisor
Centacare Training
05.2015 - 11.2016
Aged Care Assistant in Nursing
Ageis Aged Care Facility
01.2015 - 11.2016
Church Secretary and Treasurer
ECCF Incorporation (Gosnells)
01.2012 - 01.2016
Co-owner, Trainer and Consultant
BEST Training Consultancy - Malaysia
01.2003 - 01.2012
Lecturer
01.1992 - 01.2001
Post Graduate Diploma - Digital Marketing
Australian College of Marketing with University of California Irvine
BSB51215 Diploma of Marketing -
TAE 411010 Training and Assessment -
Cert III in Aged Care -
Masters of Marketing -
Newcastle University
Certificate and Graduate Diploma - Marketing
CIM (UK)
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