Nirmala Lama
Sydney,NSW
Summary
Dedicated Assistant Accountant with a strong foundation in financial principles and a proven track record of efficiently supporting financial operations. Proficient in reconciling accounts, preparing financial statements, and assisting with financial reports. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service
Hills Grills
2023.03 - Current
- Communicate with customers and build good relationship with them.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings and reviews.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
Assistant Accountant
NIST College Pvt. Ltd.
2020.07 - 2021.07
- Identify and resolve financial discrepancies and issues, proposing solutions to improve financial process.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Provided excellent customer service to both internal departments and external clients while addressing inquiries related to invoices or payments promptly.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Facilitated smooth payroll processing by accurately entering employee data and verifying tax withholdings based on current regulations.
- Collaborated with team members on special projects, leading to improved interdepartmental communication and understanding of accounting processes.
Customer Service Representative
NCELL Axiata Ltd.
2018.09 - 2020.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Senior Accountant
Bio Science Traders
2014.10 - 2018.04
- Prepared monthly journal entries and reconciliations.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
- Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
- Reviewed budgets and communicated discrepancies to senior management.
- Expedited payroll and invoicing by streamlining billing systems.
- Strengthened internal controls by reviewing processes, identifying gaps, and proposing improvements to safeguard against fraud or mismanagement of funds.
- Recommended strategies to expedite filing projects and annual reporting.
- Prepared working papers, reports and supporting documentation for audit findings.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
MBA - Accounting And Business Management
Universal Business School Sydney
Sydney, NSW12.2024
BBA - Finance And Accounting
Nepal Commerce Campus
Nepal09.2018
Skills
- Customer service excellence
- Accounts Payable and Receivable
- MS Office
- Strong Communication Skills
- Quickbooks
- Reports Reconciliation
- Payroll Processing
- Inventory Management
- Strategic Thinking
- Team Leadership
References
REFERENCES AVAILABLE UPON REQUEST
Languages
Hindi
Full Professional
Timeline
Customer Service
Hills Grills
2023.03 - Current
Assistant Accountant
NIST College Pvt. Ltd.
2020.07 - 2021.07
Customer Service Representative
NCELL Axiata Ltd.
2018.09 - 2020.02
Senior Accountant
Bio Science Traders
2014.10 - 2018.04
MBA - Accounting And Business Management
Universal Business School Sydney
BBA - Finance And Accounting
Nepal Commerce Campus
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