Nirmal Bikram Thapa
Summary
A Management graduate, currently working with Sydney Trains, with years of working experiences in Customer Service, Retail, Hospitality, Sales and Marketing, who is available to work in a new or related field. Reliable, trustworthy, numerate, willing to work in shift basis and able to work on own initiative or as the part of a team. Skilled in working under pressure and adapting to new situations and challenges in different circumstances. Enthusiastic team player and eager to contribute to team success through hard work, attention to detail, following organizational code of conduct and excellent organizational skills. Clear understanding of task and Motivated to learn and grow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Sydney Trains
01.2023 - Current
- Delivering exceptional customer service effectively and Maintaining cleanliness and organized work environment to maintain the safety of yourself and your customers.
- Following Sydney Train's Customer Service Principles and building strong relationships with team and customers.
- Undertaking safety and operational duties and following Operational Safety Procedures to ensure customers and colleagues are safe at all times.
- Effectively utilizing mobile phones, apps radios, and digital voice announcements for effective communication as well as providing detailed information to customers.
- Supporting on-time running of trains by providing Right Of Way and ensuring safety around platforms.
Supervisor
Bunnings Warehouse
03.2021 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Department Manager
Coles Supermarket
07.2016 - 02.2021
- Assisted in the overall running of the department and provided efficient sales service to customers in line with company policy.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with the management team to create daily and weekly sales forecasts and plans.
- Partnered with the merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
MBA - Business Administration
University of Wales
Cardiff, Wales08.2011
Certificate IV - Disability Studies
National Career Institute
Sydney, NSW02.2022
Security Operations
Australian Security Education And Consulting PTY L
Canberra, ACT10.2019
Skills
- Performance Improvement
- Delegating Assignments and Tasks
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Staff Scheduling
- Investigating Complaints
- Time Management
- Problem-solving skills
- Reliable and Punctual
- Working effectively under pressure
Certification
- First Aid Training, ASEC, Canberra, Australia
- Responsible Service of Alcohol (RSA), ASEC, Canberra, Australia.
- Work Health and Safety Construction Induction, ASEC, Canberra, Australia.
Timeline
Customer Service Assistant
Sydney Trains
01.2023 - Current
Supervisor
Bunnings Warehouse
03.2021 - 01.2023
Department Manager
Coles Supermarket
07.2016 - 02.2021
MBA - Business Administration
University of Wales
Certificate IV - Disability Studies
National Career Institute
Security Operations
Australian Security Education And Consulting PTY L
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