Niroj Laghu
Essendon,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Production Technician
Seqirus
Parkville, VIC
10.2020 - Current
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Adjusted machines to increase productivity for runs.
- On time delivery of AstraZeneca COVID-19 Vaccine.
Factory Hand
Peuker & Alexander
Campbellfield, VIC
01.2018 - 09.2020
- Participated in training sessions to enhance skills and knowledge.
- Calibrated and repaired machinery and equipment.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Officer
Jay Balakhu Ganesh Motor Parts
Kathmandu, Nepal
01.2012 - 01.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Increased sales by 10%
Education
M.D. - Information Technology
Charles Sturt University
Melbourne, VIC 02.2017 - 12.2018
Skills
Inbound and outbound calling
Complaint resolution
Sales expertise
Customer assistance
Reports and documents
Timeline
Production Technician
Seqirus
10.2020 - Current
Factory Hand
Peuker & Alexander
01.2018 - 09.2020
M.D. - Information Technology
Charles Sturt University
02.2017 - 12.2018
Customer Service Officer
Jay Balakhu Ganesh Motor Parts
01.2012 - 01.2017