Niromi Chathurika

● Developed and maintained the IFS ERP software documentation hierarchy, content standards, formatting standards, and templates.

● Diagnosed technical issues, provided solutions, continuously improved document designs, and fixed broken links.

● Prepared ClickLearn Attain videos correlated to the IFS learning academy.

● Craft user-friendly and comprehensive documentation, including user manuals, data sheets, work instructions, diagrams, and training manuals.

● Monitored and assisted with customer support issues related to End-user documentation.

● Tools used: 2c8 Modeling Tool, Camtasia, Typora, Microsoft Expression Web, SourceTree, Confluence, Jira

● Improved document usability through content structure, formatting, and proofreading.

● Functioned in Agile project management and prepared user manuals, release notes, feature matrix sheets, and technical documents while completing 100% of team deadlines.

● Coordinated with subject matter experts to discuss high-level concepts, enhance content quality, and translate technical terms into accessible language.

● Ensured document control integrity with document revision history content, proper approval workflow routing, and consistency in approach and format.

● Tools used: MS Office, Azure DevOps, Grammarly, Markdown, Visual Studio Code, Microsoft Power BI

● Delivered inspiring and innovative lectures in database management systems and programming languages informed by approaches that enhanced the student experience and supported students with academic challenges impeding their academic progress.

● Dedicated to coordinating the International Conference on Advances in Technology and Computing (ICATC) 2021 and 2020 to ensure a successful conference.

● Contributed positively throughout the English orientation program (2022 and 2021) and delivered online classes.

● Experience with using e-learning platforms.

● Tools used: PostgreSQL, Java, Objective C, MySQL, Oracle, PL/SQL

● Developed scalable web application for fund management, data extraction, analysis, and retrieval.

● Gained exposure to software development, quality assurance duties, and system analysis.

● The application deals with employee fund transactions and investments and performs numerous functions that would otherwise be executed manually.

● Collaborated in a cross-functional Agile team on diverse projects.

● Prioritized work requirements and worked toward deadlines.

● Tools used: Java (Hibernate, JSP), HTML, MySQL