Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIROSHA K J

Noble Park,VIC

Summary

Master's student in Information Systems with hands-on experience in customer service and retail, actively seeking part-time roles. Driven by a strong work ethic and integrity, excelled in customer service and problem-solving across roles including Barista, Cashier & Sales Assistant. Eager to contribute positively to a dynamic team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista Trainee

Colombo Bartender & Barista School
01.2024 - 03.2024
  • Prepared & served various coffee beverages according to specific requests from clients.
  • Engaged positively with customers, creating a welcoming atmosphere.
  • Maintained a clean and organized workspace, following health and safety guidelines.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.

Cashier

Pussalla Super Mart - Super Market
02.2023 - 12.2024
  • Operated the cash register and processed transactions accurately.
  • Provided customer service, managed inquiries and complaints
  • Maintained a tidy checkout area.


Achievements: Consistently met sales targets and received positive feedback from customers.

Sales Assistant

Pussalla Super Mart - Super Market
07.2022 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.


Achievements: Received several customer compliments for exceptional service

User Experience Designer

Ladder Global, Surge Global, Seamless Code
10.2022 - 12.2024
  • Facilitated effective communication and empathized with customer needs.
  • Solved customer issues, maintained attention to detail, and fostered creativity.
  • Adapted to varied environments, promoted collaboration, and prioritized customer satisfaction.


Achievements: Praised for teamwork and communication skills, consistently met project deadlines and quality standards

Education

Master of Information Systems - Information Systems

Central Queensland University
Melbourne, VIC
11.2025

Bachelor of Science - Business Information Systems

University of Sri Jayawardenepura
Sri Lanka
01.2023

Skills

  • Barista skills
  • Customer service
  • Customer Assistance
  • Excellent communication

    (PTE - 83/90)

  • Problem-solving skills
  • Multitasking
  • Work Ethics and Integrity

Certification

Master Barista Course
Colombo Bartender & Barista School, Sri Lanka | Nov 2023 – Jan 2024
Outline: Introduction to Coffee Outlets & Cafes, Tools, Equipment & Setup standards, Coffee Grinding, Coffee Machines & their Functions, Milk Management, Menu Engineering, Pricing & Costing, International Coffee Preparation



HACCP/ISO 22000 Hygiene & Food Safety Training
Colombo Bartender & Barista School, Sri Lanka | Jan 2024
Outline: Introduction to Food Safety, Personal Hygiene, Premises Hygiene, Temperature Controlling, Food Poisoning, HACCP vs ISO 22000

Timeline

Barista Trainee

Colombo Bartender & Barista School
01.2024 - 03.2024

Cashier

Pussalla Super Mart - Super Market
02.2023 - 12.2024

User Experience Designer

Ladder Global, Surge Global, Seamless Code
10.2022 - 12.2024

Sales Assistant

Pussalla Super Mart - Super Market
07.2022 - 01.2023

Master of Information Systems - Information Systems

Central Queensland University

Bachelor of Science - Business Information Systems

University of Sri Jayawardenepura
NIROSHA K J