Niruja Dhital
Applecross,WA
Summary
Experienced and reliable customer service officer with extensive experience. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
3
3
years of professional experience
Work History
Retail Shop Assistant
The Good Grocer (IGA)
05.2024 - Current
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collected payment by cash, debit or credit card and used Point of Sale (POS) system to process transaction.
Receptionist
CIC Education Hub
01.2023 - 02.2024
- Answered phone calls promptly and professionally, directing inquiries to the appropriate staff members or providing information as needed.
- Assisted clients with general inquiries about the consultancy's services, including educational programs, application processes, and fees.
- Supported administrative tasks such as data entry, document preparation, and report generation to assist consultants in their work.
Customer Service Cashier
Bhatbhateni Supermarket
08.2021 - 12.2022
- Operated a Point of Sale (POS) system to process customer transactions efficiently and accurately, including cash, credit/debit cards, and other payment methods.
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Master of Professional Accounting -
Murdoch University
Perth, WA06.2026
BBA - Finance & Marketing
Nepal Commerce Campus (NCC)
Nepal11.2023
High School Diploma -
Jhapa Model English School (JMES) School
Nepal12.2018
Skills
- Data entry and maintenance
- Organization skills
- Customer/Client relations
- Office Administration
- Communication
- Point of Sale (POS) Expertise
- Efficient Time Management
- Product Knowledge
- Adaptability and Flexibility
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Hobbies
- Hiking or Nature Walks
- Volunteering in the Community
- Listening Music
- Reading
References
- Nitesh Dhital
Shop Assistant, The Good Grocer, Canning Bridg e
0451598764
- Niru K C
Lifestyle Officer , Applecross Shore Care Community
0452294920
Timeline
Retail Shop Assistant
The Good Grocer (IGA)
05.2024 - Current
Receptionist
CIC Education Hub
01.2023 - 02.2024
Customer Service Cashier
Bhatbhateni Supermarket
08.2021 - 12.2022
Master of Professional Accounting -
Murdoch University
BBA - Finance & Marketing
Nepal Commerce Campus (NCC)
High School Diploma -
Jhapa Model English School (JMES) School
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