Nirvan Naidu
Harrington Park,Australia
Summary
Dynamic Claims Manager with extensive expertise in life, disability, income protection, and workers' compensation insurance. Proficient in comprehensive claims management, stakeholder engagement, and ensuring legislative compliance while consistently implementing empathetic and proactive case management strategies that foster positive return-to-work outcomes. Recognized for strong analytical skills and a commitment to process improvement, leading to enhanced efficiency and elevated customer satisfaction. Additionally, a qualified commercial pilot and certified lifeguard, dedicated to continuous personal development and achieving high-performance standards.
Overview
14
14
years of professional experience
Work History
Claims Analyst
KPMG
10.2025 - Current
- Manage full-cycle Medical and Like Claim Reviews.
- Ensure decisions align with legislative and policy requirements.
- Deliver accurate, compliant, and well-documented claim outcomes.
Claims Manager
TAL
04.2025 - 10.2025
- Managed end-to-end life and disability claims.
- Delivered timely, ethical, and policy-aligned decisions.
- Collaborated with reinsurers, trustees, and stakeholders on complex matters.
Claims Manager
Resolution Life
01.2024 - 04.2025
- Oversaw full claims lifecycle across income protection and disability portfolios.
- Implemented proactive case management strategies to improve outcomes.
- Identified and implemented process improvements to increase efficiency.
- Analysed claims trends and provided reporting insights to leadership.
Case Management Specialist
EML
01.2022 - 01.2023
- Managed a portfolio of workers' compensation claims.
- Supported injured workers through structured return-to-work programs.
- Applied legislation knowledge to achieve fair and timely resolutions.
Supervisor
Oporto
01.2012 - 01.2022
- Trained and mentored team members.
- Managed daily operations including cash handling and customer service.
- Maintained operational efficiency and resolved customer issues.
General Laborer
Toll People
09.2017 - 02.2020
- Maintained cleanliness and organization of worksite to ensure safety standards.
- Operated tools and equipment to complete various labor tasks efficiently.
- Assisted in warehouse organization, ensuring optimal space utilization and safety compliance.
- Assisted in loading and unloading materials, optimizing workflow processes.
- Followed safety protocols consistently to minimize workplace hazards.
Education
Commercial Pilot Licence -
Altocap Aviation
Camden01-2020
Year 12 HSC - undefined
Loyola Senior High School
01-2015
Year 10 - undefined
St Agnes
01-2013
Skills
- Claims
- Claims analysis
- Interpersonal and written communication
- Policy interpretation
Timeline
Claims Analyst
KPMG
10.2025 - Current
Claims Manager
TAL
04.2025 - 10.2025
Claims Manager
Resolution Life
01.2024 - 04.2025
Case Management Specialist
EML
01.2022 - 01.2023
General Laborer
Toll People
09.2017 - 02.2020
Supervisor
Oporto
01.2012 - 01.2022
Year 12 HSC - undefined
Loyola Senior High School
Year 10 - undefined
St Agnes
Commercial Pilot Licence -
Altocap Aviation