Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nirvan Ramjuttun

Pamplemousse

Summary

A flexible team player with a BCOM in Business Information Technology Systems, skilled in revenue assurance, data analysis, and system optimization. Adaptable to change, I’m committed to helping teams improve efficiency, resolve discrepancies, and ensure compliance for better business performance and financial accuracy.

Overview

5
5
years of professional experience

Work History

REVENUE ASSURANCE ANALYST

EMTEL LTD
01.2023 - Current
  • Revenue Discrepancy Analysis: Identify billing errors, unbilled usage, under-billing, and fraud using data analytics tools
  • Cross-Department Collaboration: Work with IT, finance, and operations to troubleshoot issues, implement solutions, and prevent revenue leakage
  • Reporting & Pattern Detection: Analyze financial and operational data to detect trends, recommend improvements, and resolve discrepancies
  • KYC & Compliance: Ensure fin tech services comply with Know Your Customer (KYC) regulations, focusing on identity verification and fraud prevention
  • Customer Lifecycle Management (CLM): Validate product offers for accurate features, pricing, and eligibility
  • Process Audits & Optimization: Audit internal processes to improve revenue assurance and operational efficiency
  • Revenue Assurance Reporting: Prepare detailed reports for senior management, outlining findings and system enhancement recommendations
  • Risk Management: Identify, assess, and mitigate financial and operational risks that could impact revenue
  • System Implementation: Assist in integrating and optimizing billing systems to ensure accurate revenue recognition

TECHNICAL DESIGN TEAM

ORANGE BUSINESS MAURITIUS
01.2021 - 01.2023
  • Spearheaded end-to-end voice service projects, collaborating with clients to design and deliver customized solutions tailored to their technical requirements
  • Led a cross-functional team of 8 members, ensuring seamless implementation and maintenance of voice services with a focus on high availability and performance
  • Managed project timelines, budgets, and resources, consistently delivering on time and exceeding client expectations
  • Coordinated with internal teams, including network engineers and support staff, to ensure smooth service deployment and integration
  • Created and presented comprehensive proposals, technical documentation, and progress reports to clients and stakeholders
  • Monitored project progress, proactively mitigating risks and identifying opportunities for process optimization and innovation
  • Conducted training programs for team members, enhancing their proficiency and ensuring efficient project execution

INTERN

STATE BANK OF MAURITIUS
02.2020 - 06.2020
  • Led a cross-functional team of 6 members to design and develop a hybrid mobile game for the Amigos app, boosting user engagement and brand presence
  • Managed the project lifecycle, ensuring smooth coordination across design, development, and testing
  • Conducted progress reviews, identified risks, and implemented solutions to ensure timely delivery
  • Worked with stakeholders to gather feedback and align the product with user needs

Education

BCOM - Business Information Technology System Double Majors

Curtin Mauritius

School Certificate & Higher School Certificate - undefined

Sir Leckraz Teelook State Secondary School

Skills

Technical Skills

 Data Analysis & Reporting: Proficient in analyzing large datasets to detect discrepancies, using tools like Excel, SQL

 KYC Validation (Fintech): Understanding of KYC procedures, particularly for fintech platforms like Blink, to ensure compliance with regulatory standards

Project Management Skills

 Project Lifecycle Management: Skilled in managing projects from inception to completion, with a focus on timely delivery and meeting business objectives

 Team Leadership: Ability to lead, mentor, and coordinate cross-functional teams, ensuring effective collaboration and meeting project goals

 Risk Management: Experience in identifying, assessing, and mitigating operational and financial risks to protect revenue streams

Business & Financial Skills

 Billing & Revenue Optimization: Expertise in optimizing billing processes and addressing issues like unbilled usage, under billing, and system failures to ensure accurate revenue recording

 Client Relationship Management: Ability to engage with clients and stakeholders to assess needs, deliver solutions, and maintain strong professional relationships

 Product Validation: Experience in validating product offers, ensuring they meet business requirements, compliance, and customer expectations

Analytical Problem-Solving Skills

 Root Cause Analysis: Expertise in identifying the root causes of issues, such as billing discrepancies or system failures, and providing actionable solutions

Communication & Interpersonal Skills

 Collaboration & Negotiation: Proven ability to collaborate with internal teams, clients, and vendors to ensure alignment and resolve issues quickly

Training & Knowledge Sharing

 Ability to train internal teams and clients on new systems, processes, and tools to ensure smooth adoption and efficient use

Timeline

REVENUE ASSURANCE ANALYST

EMTEL LTD
01.2023 - Current

TECHNICAL DESIGN TEAM

ORANGE BUSINESS MAURITIUS
01.2021 - 01.2023

INTERN

STATE BANK OF MAURITIUS
02.2020 - 06.2020

School Certificate & Higher School Certificate - undefined

Sir Leckraz Teelook State Secondary School

BCOM - Business Information Technology System Double Majors

Curtin Mauritius
Nirvan Ramjuttun