Nirvan Ramjuttun
Pamplemousse
Summary
A flexible team player with a BCOM in Business Information Technology Systems, skilled in revenue assurance, data analysis, and system optimization. Adaptable to change, I’m committed to helping teams improve efficiency, resolve discrepancies, and ensure compliance for better business performance and financial accuracy.
Overview
5
5
years of professional experience
Work History
REVENUE ASSURANCE ANALYST
EMTEL LTD
01.2023 - Current
- Revenue Discrepancy Analysis: Identify billing errors, unbilled usage, under-billing, and fraud using data analytics tools
- Cross-Department Collaboration: Work with IT, finance, and operations to troubleshoot issues, implement solutions, and prevent revenue leakage
- Reporting & Pattern Detection: Analyze financial and operational data to detect trends, recommend improvements, and resolve discrepancies
- KYC & Compliance: Ensure fin tech services comply with Know Your Customer (KYC) regulations, focusing on identity verification and fraud prevention
- Customer Lifecycle Management (CLM): Validate product offers for accurate features, pricing, and eligibility
- Process Audits & Optimization: Audit internal processes to improve revenue assurance and operational efficiency
- Revenue Assurance Reporting: Prepare detailed reports for senior management, outlining findings and system enhancement recommendations
- Risk Management: Identify, assess, and mitigate financial and operational risks that could impact revenue
- System Implementation: Assist in integrating and optimizing billing systems to ensure accurate revenue recognition
TECHNICAL DESIGN TEAM
ORANGE BUSINESS MAURITIUS
01.2021 - 01.2023
- Spearheaded end-to-end voice service projects, collaborating with clients to design and deliver customized solutions tailored to their technical requirements
- Led a cross-functional team of 8 members, ensuring seamless implementation and maintenance of voice services with a focus on high availability and performance
- Managed project timelines, budgets, and resources, consistently delivering on time and exceeding client expectations
- Coordinated with internal teams, including network engineers and support staff, to ensure smooth service deployment and integration
- Created and presented comprehensive proposals, technical documentation, and progress reports to clients and stakeholders
- Monitored project progress, proactively mitigating risks and identifying opportunities for process optimization and innovation
- Conducted training programs for team members, enhancing their proficiency and ensuring efficient project execution
INTERN
STATE BANK OF MAURITIUS
02.2020 - 06.2020
- Led a cross-functional team of 6 members to design and develop a hybrid mobile game for the Amigos app, boosting user engagement and brand presence
- Managed the project lifecycle, ensuring smooth coordination across design, development, and testing
- Conducted progress reviews, identified risks, and implemented solutions to ensure timely delivery
- Worked with stakeholders to gather feedback and align the product with user needs
Education
BCOM - Business Information Technology System Double Majors
Curtin Mauritius
School Certificate & Higher School Certificate - undefined
Sir Leckraz Teelook State Secondary School
Skills
Technical Skills
Data Analysis & Reporting: Proficient in analyzing large datasets to detect discrepancies, using tools like Excel, SQL
KYC Validation (Fintech): Understanding of KYC procedures, particularly for fintech platforms like Blink, to ensure compliance with regulatory standards
Project Management Skills
Project Lifecycle Management: Skilled in managing projects from inception to completion, with a focus on timely delivery and meeting business objectives
Team Leadership: Ability to lead, mentor, and coordinate cross-functional teams, ensuring effective collaboration and meeting project goals
Risk Management: Experience in identifying, assessing, and mitigating operational and financial risks to protect revenue streams
Business & Financial Skills
Billing & Revenue Optimization: Expertise in optimizing billing processes and addressing issues like unbilled usage, under billing, and system failures to ensure accurate revenue recording
Client Relationship Management: Ability to engage with clients and stakeholders to assess needs, deliver solutions, and maintain strong professional relationships
Product Validation: Experience in validating product offers, ensuring they meet business requirements, compliance, and customer expectations
Analytical Problem-Solving Skills
Root Cause Analysis: Expertise in identifying the root causes of issues, such as billing discrepancies or system failures, and providing actionable solutions
Communication & Interpersonal Skills
Collaboration & Negotiation: Proven ability to collaborate with internal teams, clients, and vendors to ensure alignment and resolve issues quickly
Training & Knowledge Sharing
Ability to train internal teams and clients on new systems, processes, and tools to ensure smooth adoption and efficient use
Timeline
REVENUE ASSURANCE ANALYST
EMTEL LTD
01.2023 - Current
TECHNICAL DESIGN TEAM
ORANGE BUSINESS MAURITIUS
01.2021 - 01.2023
INTERN
STATE BANK OF MAURITIUS
02.2020 - 06.2020
School Certificate & Higher School Certificate - undefined
Sir Leckraz Teelook State Secondary School
BCOM - Business Information Technology System Double Majors
Curtin Mauritius