NIRWAIR BHULLAR
7 Katherine Place, Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
3
3
years of professional experience
Work History
Mystery Shopper
Creative Activation
Melbourne
11.2023 - Current
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
- Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
- Collaborated with a network of fellow mystery shoppers, sharing best practices and industry insights to maximize overall effectiveness in assignments.
Retail Sales Assistant
Coles
Melbourne
12.2023 - 04.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
Private Home Tutor
Self Employed
Melbourne, VIC
09.2023 - 01.2024
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Facilitated active learning by incorporating real-world examples into lessons whenever possible, making content more relatable and relevant.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Utilized engaging resources such as educational games and multimedia materials to supplement traditional teaching methods, enriching the learning experience.
Waiter/Kitchen Hand
The Geelong Boat House
Geelong, Victoria, Australia
08.2023 - 11.2023
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers
- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays
- Leveraged strong knowledge of menu items and presentation standards to foster order accuracy
- Promoted clean and safe dining environment, quickly reporting and resolving spills or hazards
- Polished glassware and silverware, rolled silverware and set up tables
- Used POS system to input orders and process payments
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Call Center Operator
Bharti Airtel
Chandigarh, Punjab, India
01.2023 - 06.2023
- Confirmed purpose of call by paraphrasing and asking relevant questions to verify acknowledgment of complaint or concern
- Answered all incoming telephone calls with professional and personable demeanor
- Communicated with callers to gain information and assess needs
- Provided catered solutions to reduce callback percentage and foster customer satisfaction
- Booked appointments using computer systems for clients and made outbound calls to collect payments
Call Center Agent
Vodafone Idea
Chandigarh, Punjab, India
11.2021 - 12.2022
- Performed and met call handle standards in fast-paced call center environments
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance
- Documented information from callers to update records and keep notes current on issues
- Responded to telephone inquiries and complaints using standard scripts and procedures
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude
Leadership Student
Chitkara University
Rajpura, Punjab, India
09.2021 - 12.2022
- Compiled student feedback about school programs and faculty to help leadership implement improvements
- Trained students on available resources and how to navigate college systems
- Improved employee skills and increased team value with new training opportunities and empowering leadership
- Directed work of multiple teams and assisted with meeting specific team project goals
- Performed facility checks to verify cleanliness and client safety
- Tracked labor, sales, and inventory and managed operations to maximize returns
Education
Bachelor of Mechatronics Engineering - Engineering
Deakin University
Melbourne and Geelong, Victoria08.2025
Skills
- Order management
- Quality control
- Process payments
- Cooking
- POS operation
- Collaborative learning
- Customer service standards
- Creativity and Innovation
- Team Collaboration
- Problem-solving skills
- Technical Writing
- Collaboration and Teamwork
- Creative Thinking
- Verbal and written communication
- In-person tutoring
- Adaptable nature
- Group and individual instruction
- Project Management
- Skills Development
- Research and analysis
- Self-directed learning
- Memory retention
- Organization
- Multitasking Abilities
- Trilingual
Awards
Awarded a scholarship to study at Deakin University.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Limited Working
Reference
Keshika - Crew Member at Hungry Jack’s Spencer St.
Phone - 0416 987 306
Timeline
Retail Sales Assistant
Coles
12.2023 - 04.2024
Mystery Shopper
Creative Activation
11.2023 - Current
Private Home Tutor
Self Employed
09.2023 - 01.2024
Waiter/Kitchen Hand
The Geelong Boat House
08.2023 - 11.2023
Call Center Operator
Bharti Airtel
01.2023 - 06.2023
Call Center Agent
Vodafone Idea
11.2021 - 12.2022
Leadership Student
Chitkara University
09.2021 - 12.2022
Bachelor of Mechatronics Engineering - Engineering
Deakin University