Nisali De Silva
Sunshine West,VIC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
1
1
year of professional experience
Work History
Customer Service and Administrative Assistant
SparkMarcom
Colombo, Sri Lanka
03.2023 - 06.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Managed database systems containing customer contact information.
Junior Research Analyst
Verite Research
Colombo, Sri Lanka
06.2023 - 11.2023
- Conducted research and collected data for various media research projects.
- Collaborated with interdisciplinary teams to achieve project goals.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Analyzed and interpreted data using statistical software.
- Implemented quality control measures to ensure data accuracy.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Bachelor of Arts - English Studies
University of Colombo
Sri Lanka06-2023
Skills
- Report Writing
- Data Entry
- Database Management
- Research
- Appointment Scheduling
- Reception oversight
- Workflow Optimization
- Office Administration
- Quality Assurance
- Document Control
- Mail handling
- Coordination
- Customer Service
- Computer Proficiency
- Relationship Building
- Prioritization
- Administrative Support
- Records administration
References
References available upon request.
Timeline
Junior Research Analyst
Verite Research
06.2023 - 11.2023
Customer Service and Administrative Assistant
SparkMarcom
03.2023 - 06.2024
Bachelor of Arts - English Studies
University of Colombo
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