NISARG PATEL
IT Professional
Sydney
Summary
Methodical IT Administrator with 10 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
IT Administrator
ELMO Software
07.2020 - Current
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Managing software installations, hardware quoting and ordering, laptops builds, fault diagnosis and rectification, and user account administration for both Windows and Apple environment
- Supporting Information Security Policy and follow and promote all systems and processes to ensure that ISO requirements are met and maintained
- Participate and present in internal and external audits
- Ensuring compliance with Information Security and privacy policies and procedures as per ISO requirements
Service Support Engineer
NRMA Motoring And Services
Sydney
01.2013 - 07.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Service Desk Analyst
Thrifty Car Rental
Sydney
08.2011 - 12.2012
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
Bachelor of Information TechnologyUniversity -
Federation University Australia
07.2007 - 07.2009
ITIL Foundation: Information Technology -
PeopleCert
Sydney 06.2016 - 06.2016
Implementing And Managing Windows 11 -
Microsoft
03.2022 - 03.2022
AWS Cloud Practitioner
Amazon Web Services
Sydney 05.2022 - 05.2022
Google Cloud Digital Leader
Google
08.2022 - 08.2023
Skills
Communicationundefined
Accomplishments
- Collected and presented evidence for ISO audit and successfully achieved the positive result and got certified.
- Successfully migrated mailbox from the acquired business users across Google platform, Microsoft to Google.
- Rolled over the printers from HP to Fuji Xerox across all locations in Australia and NZ
- Telephone system migration from PABX desk phone to 8X8 Soft phone.
Reference
Upon request
Timeline
Google Cloud Digital Leader
Google
08.2022 - 08.2023
AWS Cloud Practitioner
Amazon Web Services
05.2022 - 05.2022
Implementing And Managing Windows 11 -
Microsoft
03.2022 - 03.2022
IT Administrator
ELMO Software
07.2020 - Current
ITIL Foundation: Information Technology -
PeopleCert
06.2016 - 06.2016
Service Support Engineer
NRMA Motoring And Services
01.2013 - 07.2020
Service Desk Analyst
Thrifty Car Rental
08.2011 - 12.2012
Bachelor of Information TechnologyUniversity -
Federation University Australia
07.2007 - 07.2009
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