Nepali and Hindi
Nischal Acharya
Melbourne,Victoria
Summary
Hardworking Technical person driven to improve and smooth IT operations. Eager to learn more about cyber security industry and make a positive impact while developing acquired skills. Ready to leverage experience and education to take on dynamic new role.
Overview
2
2
Languages
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Food Services Assistant
Mercy Place Nixon
Melbourne , VIC
2021.05 - Current
- Superior customer service skills and solid interpersonal, written and oral communication skills.
- Liaising with management to ensure optimum standards of food services.
- Checking product quality and adhering to specifications and quality standards.
- Addressing the complaints, compliments & feedback and communicating with the management.
IT Technical Support Intern
Brighton College
Brisbane, Australia
2021.02 - 2021.05
- Resolving complaints and concerns with strong verbal and negotiation skills.
- Creating Moodle courses on demand with assessments, activities and enrol students.
- Creating student logins in Microsoft 365 and Active directory.
- Troubleshooting computer and network issues within premises.
- Learning about tools and features of Microsoft 365 including Teams and SharePoint.
- Configured hardware, devices and software to set up work stations for employees.
IT Support Intern
iCreative Concepts
Kathmandu
2016.12 - 2017.03
- Issuing tickets in accordance with the support requests and solving it in a timely manner.
- Assisting customers with technical issues via email and telephone.
- Researching issues on various computer systems and databases to resolve complaints and answer queries.
- Managing customers’ expectations and experience to a high degree of customer satisfaction.
- Researching, documenting and escalating cases to higher level of support according to internal procedures.
Education
Master’s - Information Technology
Charles Sturt University
2017.01 - 2019.01
Bachelor’s - Computer Science and Information Technology
Amrit Science
2012.01 - 2016.01
Skills
Communication(Written and Verbal)
undefinedLanguages
English
Timeline
Food Services Assistant
Mercy Place Nixon
2021.05 - Current
IT Technical Support Intern
Brighton College
2021.02 - 2021.05
Master’s - Information Technology
Charles Sturt University
2017.01 - 2019.01
IT Support Intern
iCreative Concepts
2016.12 - 2017.03
Bachelor’s - Computer Science and Information Technology
Amrit Science
2012.01 - 2016.01