Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Timeline
Generic

Nish Dagli

Campsie,Australia

Summary

Dynamic Workforce Planning Specialist with a proven track record at Canterbury Bankstown Council, excelling in strategic workforce optimization and data governance. Adept at stakeholder engagement and project management, I successfully developed a real-time workforce planning dashboard, enhancing decision-making for senior management and driving organizational efficiency.

Overview

18
18
years of professional experience

Work History

Strategic Workforce Planner

Canterbury Bankstown Council
Bankstown, NSW
05.2023 - Current
  • Develop a sustainable real-time strategic workforce planning dashboard (used Power BI) by extracting queries from SAP/SuccessFactors - MyHR for the C-level and senior-level management.
  • HRIS/HCM workforce data architect, streamline the source of origin/truth, and create a master data/data hub for reporting purposes. Act as an integral advisor for risk and compliance for clean data transition, and formalize the internal governance for all the stakeholders. Produce spreadsheets when required to support the data upload in the relative phases of the upgrade, with document control and versioning protocols.
  • Operate as a Workforce Planning Business Partner/Advisor, and provide 360-degree support to help leaders navigate through their workforce issues, and suggest short-term and long-term solutions. Collaborate with leaders and managers to identify skill gaps in the existing workforce, and suggest training plans accordingly, based on skill set and talent segmentation.
  • Assist with and produce the 2025-2029 Workforce Strategy according to the Integrated Planning and Resourcing framework of NSW Local Government. Conduct workforce planning workshops with senior-level management for key workforce future consultation, targeting budgeting, culture, workplace conditions, leadership, AI, aging strategies, and other key workforce planning topics.

Workforce Planning Lead

Connecting Families
Silverwater, Australia
03.2022 - 04.2023
  • Head of the Workforce Planning division. Lead the functions and culture of the Workforce Planning division, consisting of 8 team members (onshore and offshore).
  • Identify and maintain strategic and operational aspects, and support the business with continuous growth by conceptually aligning core supply and demand forecasts.
  • Provide coaching, direction, and ongoing guidance to the WPS team, and shape and deliver feedback as part of the organization's performance and development review framework to the WP team.
  • Deliver weekly, monthly, and quarterly updates and analyses on KPIs aligned with WPS activity and business goals.
  • Generate and enhance WP operational reporting capability through Salesforce.
  • Drive daily shift performance summaries (e.g., daily dashboard).
  • Drive weekly planning sessions with business unit and functional stakeholders to ensure the alignment of Service and Operations Planning.
  • Manage the day-to-day workflows and priorities of the WP team, onshore and offshore.
  • Drive action-oriented problem-solving to urgent roster coverage needs and gaps.
  • Review and approval of master schedules, including maintaining monthly budgets.
  • Facilitate the assessment centers, onboarding, and offboarding of staff.
  • Co-lead the Recruitment and Training division with strategic initiatives.

Workforce Planning – System Specialist – Contract (Fixed Term)

AMP Australia
Sydney, Australia
06.2021 - 03.2022
  • Assess workforce data in organisational HCM (Human Capital Management) functions, and provide recommendations for process and workflow improvements, and how to manage workforce data.
  • Assist with the system upgrade project, help with training documentation, and key BAU functions—transformation for key workforce management functions like onboarding, offboarding, and data updates for the current employee.
  • Contract management of all the contractors' data in the SAP base system, and focus on data validation, finance management, and system governance.
  • Act as a SME of business VMS (Vendor Management System), and the central point of contact for all stakeholders within the division.

Workforce Planner – Contractor (Maternity Leave coverage)

St Vincent’s Care Services
Heathcote, Australia
12.2020 - 06.2021
  • Rostering end to end planner and co-ordinator (Maternity leave coverage) for the RAC with main task to publish and maintain supply levels and manage data in payroll system.
  • Build and generate the master roster for approximately 270 employees (including casuals).
  • Oversee the day-to-day roster service delivery.
  • Manage planned employee leave.
  • Analyse trends and report unplanned leave to executives and Care Management.
  • Actively participate as a key stakeholder of a centralised support team including participating in continuous quality improvement of culture and team environment.
  • Manage Payroll sign offs for the facility, clear expectations and reconcile all the awards and pay allowances as per EBA for each employee per shift.
  • Lead and manage Roster transformation project – optimising supply and demand with ACFI changes for the facility.

Workforce Planning and Analytics Lead

Achieve Australia
North Ryde, Australia
01.2020 - 12.2020
  • Data Governance: Assess the current scope and establish data governance related to various attributes of data.
  • HR Establishment, Workforce Data - Project lead for implementing and maintaining the Establishment Process for position management.
  • Strategic Workforce Supply and Demand Planning - analyze current and future workforce requirements, and implement situational tactics for optimizing the capability of the workforce.
  • Workforce culture and performance – redesign survey data and co-lead the rollout of the annual Employee Engagement Survey, along with the COVID impact Pulse Survey.

Workforce Planning Advisor

Dooleys Catholic Club
Lidcombe, Australia
02.2019 - 06.2019
  • Develop and lead an organisational wide Workforce Plan based on current manpower occupancy, productivity, capability and capacity.
  • Manage and lead the Rostering Team (5 FTE x Officers) ensuring all the Rostering functions are conducted.
  • Projects manage the implementation of the Workforce Planning Management Software – ComOps.
  • Provide efficient and effective coordination and management of the workforce and resourcing portfolio for the DOOLEYS Group.

Strategic Workforce Planning Specialist

Uniting Care Australia
Parramatta, Australia
09.2018 - 02.2019
  • Develop, design, update, communicate, and implement a holistic, strategy-based workforce plan for all the departments of the organization.
  • Lead the 'Workforce of the Future 2030' project for the HR Capability and Strategy team by analyzing all the workforce trends.
  • Act as an internal advisor, a consultant, and a SME for workforce planning, resource coordination, and workflow optimization.
  • Research and analyze organization-wide trends relative to workforce groups.

Workforce Planner

Royal Flying Doctors Services
Mascot, NSW
08.2013 - 09.2018
  • Strategic Planning – work with the executive team, consisting of various business partners.
  • Administer/manage a robust and dynamic, centrally integrated Workforce Planning and Rostering platform.
  • Manage and coordinate day-to-day business and operations, workforce management, rostering requirements, and workforce data for compliance requirements across the sections.
  • Develop and maintain excellent professional relations with both internal and external stakeholders.

Workforce Planner

TNT Express
Mascot
02.2008 - 07.2013
  • Work as part of a highly sophisticated and integral Workforce Planning team.
  • Rosters management: short term and long term – to create, generate, maintain, balance, simulate, optimize, and manipulate them according to the forecast pattern.
  • Protect service levels defined by the business with the use of workforce planning software.
  • Assist the telephony and IT/ICS department with resources for frequent PABX maintenance.

Education

Graduate Diploma in Business Administration -

University of Technology Sydney
Haymarket
10-2017

Certificate IV - Frontline Management and Customer Contact

Academy of Learning
Mascot, NSW
12.2010

Bachelor of Information Systems and Management - Database Management

Australian Catholic University
Sydney
12.2006

Skills

  • Strategic Workforce Planning
  • Data optimisation and governance
  • Operational Workforce Planning
  • Workforce Optimisation
  • Data Volume and Metrics Analytics
  • Internal Communications
  • Organisational Leadership
  • Organisational Optimisation
  • Customer Service
  • Project Management
  • Support Coordination
  • HRIS data conversions
  • HR and CRM Data Metrics
  • Data Reporting
  • Data Analytics
  • Workforce Skillset Segmentation
  • Risk Assessment
  • Learning & Development
  • Training Coordination
  • Supply Forecasting
  • Demand Forecasting
  • Gap Analysis
  • Change Management
  • Stakeholder Engagement
  • Relationship Management

Accomplishments

  • Implement Supply and Demand Matrix for NDIS and CP business streams in NSW and QLD, Connecting Families
  • Implement HR Establishment System and lead the Data Migration project between HR and Finance, Achieve Australia
  • Operational Workforce and Rostering Restructure Plan building internal capability and capacity, Dooleys
  • Workforce '2030' Plan to assist with current Royal Commission in Aged Care 2019, Uniting
  • Workforce deployment and Lead coordinator for delivery new Fusion Kingair fleet, RFDS
  • Designing and deploying a centralised Workforce Planning and Rostering platform, RFDS
  • Excellence Award - Workforce Support Analyst for achieving targeted Call Centre metrics (APPLE launch), TNT

Hobbies and Interests

  • Public Speaking – Invitational Guest Speaker /Presenter at Industry Summits and Seminars.
  • Corporate Accounts and Club Culture Manager – Kirribilli Cricket Club.
  • RFS – Voluntary Rural fire fighter.
  • Freelance and contemporary photography.

Personal Information

Date of Birth: 08/26/82

Timeline

Strategic Workforce Planner

Canterbury Bankstown Council
05.2023 - Current

Workforce Planning Lead

Connecting Families
03.2022 - 04.2023

Workforce Planning – System Specialist – Contract (Fixed Term)

AMP Australia
06.2021 - 03.2022

Workforce Planner – Contractor (Maternity Leave coverage)

St Vincent’s Care Services
12.2020 - 06.2021

Workforce Planning and Analytics Lead

Achieve Australia
01.2020 - 12.2020

Workforce Planning Advisor

Dooleys Catholic Club
02.2019 - 06.2019

Strategic Workforce Planning Specialist

Uniting Care Australia
09.2018 - 02.2019

Workforce Planner

Royal Flying Doctors Services
08.2013 - 09.2018

Workforce Planner

TNT Express
02.2008 - 07.2013

Graduate Diploma in Business Administration -

University of Technology Sydney

Certificate IV - Frontline Management and Customer Contact

Academy of Learning

Bachelor of Information Systems and Management - Database Management

Australian Catholic University

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Nish Dagli