Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Nish Wadhwa
Adelaide,SA
Summary
Overview
24
years of professional experience
Work History
WHSmith Adelaide
Operations Manager
06.2022 - Current
Job overview
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage.
- Trained new employees on proper protocols and customer service standards.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pacific Optics
Territory Manager
11.2020 - 06.2022
Job overview
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Managed over 120 accounts within Adelaide/Mildura territory.
- Managing sales activities of assigned territory such as territory analysis and prospects, growing and maintaining existing accounts as well as conducting sales evaluations or trials.
- Keeping management and sales personnel aware of any selling tips, success stories, and necessary suggestions that may help achieve sales targets.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Cheap As Chips
Store Manager
05.2020 - 11.2020
Job overview
- Completed point of sale opening and closing procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Coles Supermarket
Store Manager
06.2019 - 11.2020
Job overview
- Completed point of sale opening and closing procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Coles Supermarket
Assistant Store Manager
06.2017 - 11.2020
Job overview
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mitigated business risks by working closely with staff members and assessing performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
University of South AustraliaAdelaide, SA
Computer Science from Computer Science
University Overview
Skills
- Retail Space Planning
- Project Management
- Cultural Awareness
- Policy and Procedure Implementation
- Quality Assurance and Control
- Warehouse Operations
- Employee Relations
- Multi-Unit Operations Management
- Operations Oversight
- Client Relations
- Leadership
- Employee Motivation
- Continuous Improvements
- Budgeting and Cost Control
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
WHSmith Adelaide
06.2022 - Current
Territory Manager
Pacific Optics
11.2020 - 06.2022
Store Manager
Cheap As Chips
05.2020 - 11.2020
Store Manager
Coles Supermarket
06.2019 - 11.2020
Assistant Store Manager
Coles Supermarket
06.2017 - 11.2020
University of South Australia
Computer Science from Computer Science
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