Nish Wick
Melbourne,VIC
Summary
Results-driven administrative professional with over two years of extensive experience in the market research industry. Proficient in managing administrative tasks, coordinating projects, and providing top-notch support to executive team. Possessing a keen eye for detail and excellent organizational skills, I am committed to streamlining processes and enhancing efficiency within the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food & Customer Service Assistant
Costco Wholesale Pty Ltd
Melbourne, VIC
04.2023 - Current
- Greeting customers in a friendly manner and assisted with their inquiries.
- Resolving customer complaints promptly and professionally.
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Providing product knowledge to customers through effective communication.
- Collaborating closely with colleagues to meet customer needs.
- Processing payments accurately and efficiently using cash registers and other point of sale systems.
Senior executive consumer interactions
Quantum Consumer Solutions Pvt Ltd
03.2022 - 12.2022
- Planned and prioritized schedules to identify and sequence the activities needed to successfully complete the projects
- Coordinating with internal and customer team members for flawless execution of projects
- Managed and maintained project documents in digital forms and online archiving system
- Managed effective communication with all internal and external stakeholders
- Executed the responsibility of handling all project related logistics requirements
- Participated in brainstorming and insight mining sessions as a consumer expert
- Presented the insights to the client in the capacity of an insight expert
- Responsible of managing the external resource pool and negotiating with third party freelancers to ensure cost efficiency and meet project profitability margins.
Moderator consultant
Quantum Consumer Solutions Pvt Ltd
08.2021 - 03.2022
- Actively engaged with consumers from different social and economic backgrounds and ensuring the discussion in a focus group runs smoothly
- Engaged in deriving insights for prominent brands in Sri Lanka (Sectors including FMCG, Telecommunication and Brewery)
- Creating Respondent questionnaires to cater the client requirements and heading the focus group discussion to ensure the requirements of the research study are met
- Writing tabulated feedback reports and presenting insights of from the focus group to client.
Intern
Quantum Consumer Solutions Pvt Ltd
11.2020 - 08.2021
- Conducted social media scans to gather respondent data and derived insights for qualitative research
- Actively engaged in mini/large group consumer discussions/interviews to gather qualitative data.
Education
Diploma in Professional HRM (DPHRM) -
Charted Institute of Personal Management
12.2021
BBA (Hons) Business Management specialized in Quality Management - Quality management
Sri Lanka Institute of Information and Technology
01.2020
Skills
- Organization- ability to prioritizing tasks, maintain orderly systems, manage time efficiently
- Communication- strong written and verbal communication skills to interact with colleagues, clients and vendors effectively
- Attention to detail- Keen eye for detail to ensure accuracy in administrative tasks such as data entry, record keeping and document management
- Multitasking- capability to handle multiple tasks simultaneously and remain productive under pressure
- Problem solving- aptitude for identifying issues, analyzing situations and implementing practical solutions
- Technology proficiency- familiarity with office software, email platforms, and other relevant tools to facilitate daily operations
- Adaptability- flexibility to adjust to changing priorities, tasks and environments
- Customer service- ability to provide courteous and professional assistance to internal and external stakeholders
- Teamwork- collaboration skills to work effectively with colleagues and contribute to a positive work environment
Affiliations
- Associate member of the MRSSL (Market Research Society of Sri Lanka)
- Member of school commerce society
- Member of netball team (under 12-under 19)
Certification
I do hereby certify that above details furnished by me are true and correct to the best of my knowledge – Nimeshika Wickramasinghege
Projects And Publications
- Undergraduate Research - “A Study on the impact of service quality on customer loyalty (A case of Sri Lankan Supermarkets)” Published 2019.10.15, ISSN 2278-487X Online access: https://www.researchgate.net/publication/338145800_A_Study_on_the_Impact_of_Service_Quality_on_Customer_Loyalty_A_case_of_Sri_Lankan_Supermarkets
- Conducted a quality audit for a manufacturing organization (ISO 9001, ISO 22000) related to the clause 6.2 of the quality manual (SLIIT final year)
- Carried out a six sigma DMAIC project to improve efficiency in a 3PL warehouse -Analyzed and suggested improvement actions to reduce the order pick up time by 50% for the singer division of the warehouse (SLIIT final year)
References
- Mr. Ruwan Algewattage, Associate partner, Research, Quantum Consumer Solutions (Pvt) Ltd, +94 75 5000800, ruwan.algewattage@quantumcs.com
- Ms. Chalani Kuruppu, Senior lecturer, Faculty of Business, Sri Lanka Institute of Information Technology, +94 72 2357684, chalani.k@sliit.lk
Extracurricular Activities
House deputy Captain and house captain in 2012- 2013 Hillwood College Kandy School under 18 Netball Captain in 2014
Volunteer Experience
Organized and hosted the preliminary round of SLIIT soft skills program in Rathnapura, Sri Lanka
Timeline
Food & Customer Service Assistant
Costco Wholesale Pty Ltd
04.2023 - Current
Senior executive consumer interactions
Quantum Consumer Solutions Pvt Ltd
03.2022 - 12.2022
Moderator consultant
Quantum Consumer Solutions Pvt Ltd
08.2021 - 03.2022
Intern
Quantum Consumer Solutions Pvt Ltd
11.2020 - 08.2021
Diploma in Professional HRM (DPHRM) -
Charted Institute of Personal Management
BBA (Hons) Business Management specialized in Quality Management - Quality management
Sri Lanka Institute of Information and Technology
I do hereby certify that above details furnished by me are true and correct to the best of my knowledge – Nimeshika Wickramasinghege
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