Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
BusinessAnalyst

Nisha

Gurugram,India

Summary

Dedicated Arts and Humanities graduate from Kurukshetra University with over 5 years of diverse professional experience. Proven track record in navigating various domains, showcasing adaptability and versatility. Skilled in communication, research, and problem-solving, with a keen ability to collaborate effectively across teams. Adept at project management and consistently achieving results. Demonstrates a strong commitment to continuous learning and professional development. Seeking opportunities to leverage a robust academic foundation and extensive practical experience in contributing to challenging projects and fostering organizational success.

Overview

7
7
years of professional experience

Work History

Senior Employee Care Executive

HonorVet Technologies
07.2022 - 09.2023
  • Creating policies and handbooks that detail company operations
  • Emailing new hires with details about the company, including parking information, work schedules, and dress codes
  • Welcoming new hires with prepared onboarding kits
  • Handling the documentation of our offshore employees, including their healthcare benefits, terminations and so on, through calls and emails
  • Providing new hires with manuals, guidelines, and passwords, as needed
  • Detailing all new hires' initial tasks and answering any queries
  • Ensuring new hires have the necessary technical assistance to set up their hardware and software
  • Handled the escalations of offshore employees.

Senior Customer Service Analyst

Better.com
05.2021 - 05.2022
  • Assisting US customers with their account related concerns, including KYC and Problem Solving
  • Managed customer facing projects, requiring strong analytical and problem-solving skills
  • Assisting with the Mortgage Application including Documentation, Problem Solving, Bankruptcy
  • Assisting with Credit relating issues and providing instant resolution
  • Maintaining the eye-to-eye knowledge of the Mortgage industry by completing training sessions as scheduled
  • Assisted new joiners and contributed to the team building and growth of the process.

Senior Practitioner

Concentrix IBM Daksh
04.2016 - 04.2020
  • Answering questions about a company’s products or services
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Developing and documenting knowledge into helpful content
  • Regulations and policies.

Education

Bachelor's Degree in Arts and Humanities -

K.U.K, Kurukshetra
01.2011

Skills

  • Excellent communication skills in working with multiple teams distributed across offshore and onsite and getting the functionalities released
  • Hardworking and detail-oriented
  • Self-motivated individual with a passion to prosper and flourish in all the ventures
  • Enthusiastic towards learning new concepts quickly and achieve the optimal results by using innovative ideas
  • Zeal to learn and mentor
  • Highly motivated and believes in team work

Languages

Hindi
English

Personal Information

Hobbies: Reading, Traveling to Nature Scenic Places

Timeline

Senior Employee Care Executive

HonorVet Technologies
07.2022 - 09.2023

Senior Customer Service Analyst

Better.com
05.2021 - 05.2022

Senior Practitioner

Concentrix IBM Daksh
04.2016 - 04.2020

Bachelor's Degree in Arts and Humanities -

K.U.K, Kurukshetra

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Nisha