Nisha Bai
Labrador,QLD
Summary
Dynamic MBA-qualified professional with bi-majors in Finance and Human Resources, bringing over 4 years of experience in the banking industry, focusing on general banking operations and exceptional customer service. Currently employed as an Accountant, with a strong track record in financial analysis, budgeting and account management. Demonstrated ability to streamline financial process, ensuring compliance and improve customer satisfaction. Highly skilled in financial reporting, risk assessment and strategic financial planning. Known for excellent problem-solving abilities, effective communication skills, and a proactive approach to both Finance and HR challenges. Eager to Leverage diverse expertise in a dynamic role within the finance or HR departments, contributing to organizational growth and efficiency.
Overview
7
7
years of professional experience
Work History
Accountant
Cars Club Autos
11.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Managed book of business worth $500,000 monthly across 2 accounts.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 7 employees to verify accuracy of information.
- Uploaded time records into MYOB and made adjustments to create accurate database for payroll processing functions.
- Communicated payer address changes to management for system updates.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Used Easy-Cars to prepare various correspondence, reports and other written material.
Customer Service Officer
MCB Bank
06.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Enhanced operational efficiency by streamlining processes for account opening, maintenance, and closing.
- Increased client satisfaction by providing timely and accurate information on their biometric registration status.
- Verified paperwork accuracy and checked for completion prior to processing.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Customer Service Executive
Standard Chartered Bank Pakistan
07.2019 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Persuaded customers to sign up for banking products to generate additional company revenue.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Finance Intern
EY Ford Rhodes
04.2019 - 05.2019
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Perform Daily and Monthly Bank Reconciliations for multiple accounts using Excel spreadsheets
- Develop and execute complex excel spreadsheets to reconcile bank statements with accounting records, including creating formulas to automatically calculate interest and fees.
- Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
HR Intern
National Bank Of Pakistan
10.2017 - 11.2017
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Record incoming correspondence from clients and vendors in a timely and accurate manner, ensuring all information is complete and up to date.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee records to respond quickly to requests for information.
Education
MBA - HR And Finance
IQRA University
Karachi, Pakistan12.2019
Bachelor of Commerce (B.com) -
Shah Abdul Latif University
Khairpur, Pakistan01.2016
Skills
- Financial Analysis
- Profit and Loss Accountability
- Cash Flow and Reconciliation
- Account and Ledger Reconciliations
- Financial Record keeping
- Banking Operations Proficiency
- Banking Systems
- Banking Products knowledge
- Account Management
- Business Development
- Teamwork and Collaboration
- Problem-Solving skills
- Verbal and Written Communication
- Time Management
- Analytical Thinking
- Microsoft Office
- Payroll Processing
- Customer Relationship Management (CRM)
- Customer Support
- Complaint Handling
- Documentation And Reporting
- Continuous Learning
Timeline
Accountant
Cars Club Autos
11.2023 - Current
Customer Service Officer
MCB Bank
06.2022 - 09.2023
Customer Service Executive
Standard Chartered Bank Pakistan
07.2019 - 05.2022
Finance Intern
EY Ford Rhodes
04.2019 - 05.2019
HR Intern
National Bank Of Pakistan
10.2017 - 11.2017
MBA - HR And Finance
IQRA University
Bachelor of Commerce (B.com) -
Shah Abdul Latif University
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