Nisha Dahal
Westmead,NSW
Summary
Reliable Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
Work History
Aged Care Placement
Kopwa Aged and Community Care
06.2024 - 07.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Store Assistant (Service)
IGA Supermarket
02.2024 - 06.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Shift Runner and Pizza Maker
Goodfellas Pizzeria
02.2021 - 02.2022
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Boosted employee morale with regular recognition, rewards for exceptional work, and constructive feedback sessions.
Volunteer (Social Worker)
Releigh International
04.2020 - 10.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to help develop cleanliness habit in rural area.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Receptionist
Nepal Eye Hospital
02.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Front Desk Administrator
MediQuest Laboratory
03.2015 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provided administrative support to various departments, contributing to overall company efficiency.
Education
Certificate IV - Aged Care And Disability
AussieGlobe Education & Migration
Rockdale07.2024
Bachelor of Science - Environmental Science
Tribhuvan University Kathmandu
Lalitpur01.2018
Skills
- Personal Hygiene Assistance
- Dementia Care
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- Bathing Assistance
- Activity Planning
- Time Management
- First aid and safety
Languages
English
Hindi
Nepali
Timeline
Aged Care Placement
Kopwa Aged and Community Care
06.2024 - 07.2024
Store Assistant (Service)
IGA Supermarket
02.2024 - 06.2024
Shift Runner and Pizza Maker
Goodfellas Pizzeria
02.2021 - 02.2022
Volunteer (Social Worker)
Releigh International
04.2020 - 10.2020
Receptionist
Nepal Eye Hospital
02.2018 - 02.2019
Front Desk Administrator
MediQuest Laboratory
03.2015 - 02.2018
Certificate IV - Aged Care And Disability
AussieGlobe Education & Migration
Bachelor of Science - Environmental Science
Tribhuvan University Kathmandu
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