Nisha Dhungana
Burwood,NSW
Summary
Experienced Customer service supervisor bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Woolworths
02.2019 - 07.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
High School Diploma -
Advanced Diploma of Leadership And Management
Salisbury College, NSW03.2021
Skills
- Customer Implementation
- Maintaining Clean Work Areas
- Customer Relationship Management
- Account Management
- Corrective Actions
- Special Assignments
- Political Knowledge
- Maximizing Coverage
- Customer Service
Timeline
Customer Service Supervisor
Woolworths
02.2019 - 07.2023
High School Diploma -
Advanced Diploma of Leadership And Management
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