Summary
Overview
Work History
Education
Skills
Residentiallocation
Languagetest
Systemproficiency
Academicandprofessionalpursuits
Languages
Languages
Timeline
Generic

Nisha Gupta

Melbourne,Victoria

Summary

I am looking forward to exciting and challenging assignments to further enhance my knowledge and experience that would enable me to grow and enrich my competencies and contribute to the company’s growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Industrie Clothing (currently working at Myers)

Industrie
Melbourne, Chadstone, Victoria
10.2023 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Analyzed customer data from various sources to identify trends in customer behavior and preferences.
  • Encouraged teamwork among the team members to develop a sense of unity within the group.
  • Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
  • Prepared detailed reports on inventory status and stock movements.
  • Maintained accurate inventory records and monitored stock levels.

Bath and Body works

Valiram
Melbourne, Chadstone, Victoria
05.2022 - 02.2024
  • Responsible for managing the store's product.
  • Handling costumer’s queries, face to connect with costumers at store; Responsible for daily sells target;
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintaining a good environment and cleanliness at the store; I learned to engage with customers on a personal level.
  • Understanding customers' needs for themselves and for their friends and relatives.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.

Ted Baker London

No Ordinary Sales
Melbourne, Chadstone, Victoria
06.2023 - 10.2023
  • Responsible for managing the store product; Handling costumer’s queries, face to connect with costumers at store; Responsible for daily sells target; Maintaining good environment and cleanliness at store.

Door Dash (Via Teleperformance)

08.2020 - 05.2022
  • Responsible for managing customer’s food order delivery queries via chat & phone channel; Handling customer complaints, providing appropriate solutions and alternatives within the defined turnaround time; Cross sell and upsell based on the relevant promotional offers and services.

Praxis Pvt Ltd.

11.2018 - 05.2019
  • Preparing reservations for ITC Hotels according to customer requirements; Receiving / solving customer queries over email and calls; Working on Inhouse tool Marsha to make amendments on reservations; End-to-end management of customer reservations engaging with hotel and vendors as needed; Maintaining reservation data and reporting on monthly basis to the leadership team; Building sustainable relationships and trust with customers through open & effective communication.

OMKAR Retail

05.2015 - 05.2018
  • Responsible for managing inventory of the imported goods from India, and the stock sold to the small retail stores; Responsible for direct sales to the customers; Cross-sell and upsell based on the relevant promotional offers and festive season demands; Managing the cash counter, taking payments, and keeping the daily cash register; Responsible for managing customer complaints and returns.

Education

Masters in Information Systems - Information Technology Project Management

Holmes Institute, Spring Street
Melbourne, VIC
06-2024

Skills

  • Project Management
  • Python Programming
  • Database Management
  • Customer queries
  • Product Sales
  • Customer Engagement
  • Customer Relationship Management
  • Team Collaboration
  • Relationship Building
  • Presentation Skills

Residentiallocation

Ferntree Gully Road, Victoria, Melbourne, 3150

Languagetest

PTE, 7, 7

Systemproficiency

  • Basic knowledge of computers, Internet
  • Basic Knowledge of Microsoft Excel and Word
  • Have basic knowledge of troubleshooting and handling queries
  • Working knowledge of Salesforce and Okta platforms

Academicandprofessionalpursuits

  • H.S.C (Year12), Sudhur Paschimanchal Campus HSEB Board, Nepal, 11/2014
  • BBS (Bachelor of Business Studies), Sudhur Paschimanchal Campus Tribhuwan University, Nepal, 08/2018
  • Maters in Information System (MIS), Holmes Institute Melbourne, Victoria, 06/2024

Languages

  • Hindi
  • English
  • Nepali

Languages

English
Professional
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual
Punjabi
Professional

Timeline

Industrie Clothing (currently working at Myers)

Industrie
10.2023 - Current

Ted Baker London

No Ordinary Sales
06.2023 - 10.2023

Bath and Body works

Valiram
05.2022 - 02.2024

Door Dash (Via Teleperformance)

08.2020 - 05.2022

Praxis Pvt Ltd.

11.2018 - 05.2019

OMKAR Retail

05.2015 - 05.2018

Masters in Information Systems - Information Technology Project Management

Holmes Institute, Spring Street

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