Nisha Hastings
Castle Hill,NSW
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager, Customer Experience
Xtreme Clean Chem SDN. BHD.
03.2020 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Retail Store Associate
Forever 21
06.2019 - 01.2020
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Director
Wangie World SDN. BHD.
02.2017 - 04.2019
- Drove team of 4 direct reports in new item distribution, merchandising and supply management.
- Boosted profits through effective supervision of entire sales department.
- Increased profits by 80% through effective recoveries and sales.
- Solved complex problems to increase sales effectiveness and streamline business direction.
Barista
Quartet, TTDI
01.2016 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Restaurant Waitress
Brussels Sprouts
06.2015 - 10.2016
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Completed credit payments via card processing systems.
Education
Bachelor of Science - Commerce And Psychology
Macquarie University
Sydney, NSW09.2024
High School Diploma -
Australian International School
Singapore12.2016
Skills
- Account Management
- Policy Investigations
- Gathering Supplies
- Inventory Control Processes
- Greet Guests
- Staff Meetings
- ROI Analysis
- Customer Care
- Customer Inquiries
- Plan Sales
- Supplier Monitoring
- Organizational Structuring
Timeline
Operations Manager, Customer Experience
Xtreme Clean Chem SDN. BHD.
03.2020 - Current
Retail Store Associate
Forever 21
06.2019 - 01.2020
Sales Director
Wangie World SDN. BHD.
02.2017 - 04.2019
Barista
Quartet, TTDI
01.2016 - 01.2017
Restaurant Waitress
Brussels Sprouts
06.2015 - 10.2016
Bachelor of Science - Commerce And Psychology
Macquarie University
High School Diploma -
Australian International School
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