Nisha Jaiswal
Summary
To obtain a position as a Guest Service Agent/Night Auditor where I can utilise my excellent customer service skills, attention to detail, and strong organizational abilities to ensure the smooth operation of the hotel and enhance guest satisfaction.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Citadines Connect Sydney
- Oversaw the food and beverage service for meetings and events, ensuring a high level of customer satisfaction
- Utilisation of systems such as RMS, DM Book and Windcave
- Maintained knowledge of the latest food and beverage trends and incorporated them into menu planning and presentation
- Monitored food and beverage costs, inventory, and ordering to maximize profitability while maintaining quality standards
- Worked alongside the manager to plan and execute events
- Addressed guest concerns and complaints promptly and professionally, resolving issues to ensure guest satisfaction
- Prepared and presented reports on food and beverage service performance to management
- Preparation of meals, coffee, and cocktails on demand
- 5 Star reviews from in-house guests.
Food & Beverage Agent
Citadines Connect Sydney Airport
07.2022 - 01.2025
- Oversaw the food and beverage service for meetings and events, ensuring a high level of customer satisfaction
- Utilisation of systems such as RMS, DM Book and Windcave
- Maintained knowledge of the latest food and beverage trends and incorporated them into menu planning and presentation
- Monitored food and beverage costs, inventory, and ordering to maximize profitability while maintaining quality standards
- Worked alongside the manager to plan and execute events
- Addressed guest concerns and complaints promptly and professionally, resolving issues to ensure guest satisfaction
- Prepared and presented reports on food and beverage service performance to management
- Preparation of meals, coffee, and cocktails on demand
- 5 Star reviews from in-house guests.
Food and Beverage Attendant
Moxy Hotel
09.2023 - 04.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Bachelors in business studies -
Wentworth Institute
09.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
References
Available on Request.
Timeline
Food and Beverage Attendant
Moxy Hotel
09.2023 - 04.2024
Food & Beverage Agent
Citadines Connect Sydney Airport
07.2022 - 01.2025
Bachelors in business studies -
Wentworth Institute
Front Desk Receptionist
Citadines Connect Sydney
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