Nisha Jaiswal
Botany,NSW
Summary
To obtain a position as a customer servicer, where I can utilize my excellent customer service skills, attention to detail, and strong organizational abilities to ensure the smooth operation of the hotel and enhance guest satisfaction. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Friendly and reliable food and beverage attendant, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Food & Beverage Agent
Citadines Connect Sydney Airport
07.2022 - Current
- Oversaw the food and beverage service for meetings and events, ensuring a high level of customer satisfaction
- Maintained knowledge of the latest food and beverage trends and incorporated them into menu planning and presentation
- Monitored food and beverage costs, inventory, and ordering to maximize profitability while maintaining quality standards
- Worked alongside the manager to plan and execute events
- Addressed guest concerns and complaints promptly and professionally, resolving issues to ensure guest satisfaction
- Prepared and presented reports on food and beverage service performance to management
- Preparation of meals, coffee, and cocktails on demand
- 5 Star reviews from in-house guests.
- Informed clients of policies and procedures.
Front Desk Receptionist
Citadines Connect Sydney
08.2024 - 01.2025
- Developing emails, replying to hotel reviews.
- Dealing with cancelled flights.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Food and Beverage Attendant
Moxy Hotel
09.2023 - 04.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
Bachelors in business studies - Business
Wentworth Institute
Sydney, NSW09.2019
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
References
Available on Request.
exercise, Reading, Cooking
The immersive nature of reading helps improve focus and trains my brain to concentrate on one task at a time.
By cooking my own food, you have control over ingredients and can make healthier choices.
Aintaining an exercise routine builds discipline and structure, contributing to a sense of stability in my life.
Timeline
Front Desk Receptionist
Citadines Connect Sydney
08.2024 - 01.2025
Food and Beverage Attendant
Moxy Hotel
09.2023 - 04.2024
Food & Beverage Agent
Citadines Connect Sydney Airport
07.2022 - Current
Bachelors in business studies - Business
Wentworth Institute
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