Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nisha Kumari

Customer Service Representative
Clayton

Summary

Dynamic Store Manager with a proven track record at United Petroleum, excelling in customer service management and employee training. Enhanced store operations and inventory control, leading to improved customer satisfaction and increased sales. Known for fostering a friendly environment while maintaining accurate cash management and effective shift scheduling.

Overview

4
4
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Store Manager

United Petroleum
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store organization, maintenance, and purchasing functions.

Console Operator

7 Eleven Store
12.2021 - 10.2023
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Improved communication between departments by providing timely updates on console status and potential issues.
  • Increased sales revenue by effectively upselling and cross-selling retail products to customers.
  • Expanded retail business through effective marketing campaigns and ongoing promotions.
  • Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.

Cafe All Rounder

Sandwich Chefs
04.2021 - 12.2021
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor's of IT - Information Technology

Victoria University
Melbourne, VIC
11-2024

Skills

    Customer service management

    Employee training

    Store merchandising

    Retail inventory management

    Store operations

    Shift scheduling

    Friendly and positive

    Cash management

Certification

Food safety supervisor

Timeline

Store Manager

United Petroleum
10.2023 - Current

Console Operator

7 Eleven Store
12.2021 - 10.2023

Cafe All Rounder

Sandwich Chefs
04.2021 - 12.2021

Bachelor's of IT - Information Technology

Victoria University
Nisha KumariCustomer Service Representative