Nisha Nagarkoti
Sydney,NSW
Summary
Proactive Store Team Leader with strong retail background and excellent team leadership abilities. Exceeds sales and service targets regularly by empowering employees to surpass customers' expectations. Approaches operational needs with balanced strategies serving business and customer needs.
Overview
5
5
years of professional experience
Work History
Head Barista
The Copper Pan
07.2022 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Head Barista
Goodco.
01.2021 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies
- Established and adjusted ordering parameters to manage inventory
- Supported store manager with recruiting, interviewing and hiring baristas.
Barista
Basket Brothers
04.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
The Junction Cafe
05.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Diploma - Early Childhood Education
Australian Career College - Townhall
06.2025
Certificate III - Early Childhood Education
Australian Careers College
Sydney, NSW10.2022
BBA Entrepreneurship -
Macleay College - Alexandria
05.2022
Certificate IV Ageing Support -
Australian College of Health And Management - Parramatta
05.2020
Skills
- Customer service excellence
- Problem-solving abilities
- Adaptability under pressure
- Menu development
- Product Demonstrations
- Inventory Management
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Full Professional
Timeline
Head Barista
The Copper Pan
07.2022 - Current
Head Barista
Goodco.
01.2021 - 07.2022
Barista
Basket Brothers
04.2020 - 01.2021
Barista
The Junction Cafe
05.2019 - 03.2020
Diploma - Early Childhood Education
Australian Career College - Townhall
Certificate III - Early Childhood Education
Australian Careers College
BBA Entrepreneurship -
Macleay College - Alexandria
Certificate IV Ageing Support -
Australian College of Health And Management - Parramatta
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