Nisha P Vasu
Summary
Professional with strong background in customer service, adept at resolving issues and enhancing client satisfaction. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success. Experienced with managing customer interactions to ensure satisfaction and loyalty. Utilizes problem-solving and communication skills to address and resolve concerns efficiently. Knowledge of maintaining high standard of service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Customer Care Associate Team Leader
Malayala Manorama (M4Marry Division)
06.2022 - 12.2025
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Elevated team morale by fostering an inclusive work environment that promoted collaboration among colleagues from diverse backgrounds.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Administrator
Robina Aluminium & Glass Contracting Company L.L.C
04.2014 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Sales Coordinator
Orchid International L.L.C
01.2009 - 09.2009
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Customer Relations Executive
Popular Vehicles And Services
08.2005 - 03.2007
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Developed strong customer relationships through attentive listening, empathy, and clear communication.
- Successfully managed escalated cases involving complex problems requiring collaboration across multiple internal departments in order to achieve favourable outcomes.
Education
Master of English Language And Literature - English Language And Literature
University of Kerala
India06.2005
Skills
- Complaint handling
- Call centre experience
- Reporting and analysis
- Coaching and mentoring
- Dispute resolution
- Customer service
- Multitasking and organization
- Inbound customer service
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Phone etiquette
- First call resolution
- Customer relationship management
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Professional Working
References
Professional/Personal references will be given on request.
Timeline
Customer Care Associate Team Leader
Malayala Manorama (M4Marry Division)
06.2022 - 12.2025
Office Administrator
Robina Aluminium & Glass Contracting Company L.L.C
04.2014 - 05.2016
Sales Coordinator
Orchid International L.L.C
01.2009 - 09.2009
Customer Relations Executive
Popular Vehicles And Services
08.2005 - 03.2007
Master of English Language And Literature - English Language And Literature
University of Kerala
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