Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nisha Singh

Nisha Singh

Wollert,VIC

Summary

Personab Store Manager offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dynamic Business manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

10
10
years of professional experience

Work History

Store manager

Optus Warriewood, Northern
03.2022 - 01.2023


  • Demonstrated commitment to perform assigned duties to the best of my abilities and knowledge, ensuring compliance with Optus Retail's policies and procedures both during and outside its business hours
  • Proven track record of attending to Optus Retail with utmost faithfulness and diligence, showcasing a strong work ethic and dedication to delivering high-quality results
  • Provided positive first impressions to welcome existing, new and potential customers.Engaged with customers to effectively build rapport and lasting relationships
  • Leveraged excellent communication and interpersonal skills to use all reasonable efforts to promote Optus
  • Retail's interests and ensure alignment with its values and goals
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Customer Focus through managing service expectations, customer concerns and outcomes through effective leadership
  • Effective Leadership through being a role model in alignment rewarding, recognition and celebrating success
  • Actively look for ways to improve and grow business through internal and external relationships to ensure positive results and manage any potential barriers and issues
  • Reported to the Area manager and state manager from time to time, ensuring timely and accurate communication of relevant information.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Vodafone Hutchison
02.2021 - 03.2022
  • Provide administration support for store sales & marketing activities by driving business strategy
  • Create implementation plans to support the execution of Vodafone initiatives to achieve both operational excellence and business results
  • Support and execute directives from Visual
  • Merchandising, Operations and Marketing
  • Support HR processes for local hire employees by effectively & proactively recruiting
  • Business strategies to maximize sales and profits &
  • Maintain statistical and financial records, oversee pricing and stock control for the store
  • Work and maintain performance across different areas and different locations of Vodafone stores in Newcastle and support all events and meetings there
  • Support the product roadmap to meet business objectives & goals.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Sales Specialist

Vodafone Hutchison Australia
09.2018 - 01.2021
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated new leads through networking and attending industry events.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Operations Manager

BNR Marketing Pvt Ltd
01.2013 - 01.2016
  • Developed annual sales plan with business leadership team in support of organisation strategy and objectives
  • Developed programs and handled sales activities with distributors, set targets, measured results and ensured generation of business opportunities.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.

Education

Master of Business - Marketing and International Business

CHARLES DARWIN UNIVERSITY
2020

BBA - Professional, LANGUAGES

SIKKIM UNIVERSITY
2012

Skills

  • Business Development Policy Implementation
  • B2B & B2C Operations Retail Sales Operation
  • Team caching
  • Operations Management
  • Jarvis I Vodafone portals Red Source Seible
  • Microsoft office
  • Account Management
  • Customer Engagement
  • Site Visits
  • Sales Negotiation
  • External Audits
  • Providing Feedback
  • Digital Preservation

Timeline

Store manager

Optus Warriewood, Northern
03.2022 - 01.2023

Store Manager

Vodafone Hutchison
02.2021 - 03.2022

Sales Specialist

Vodafone Hutchison Australia
09.2018 - 01.2021

Operations Manager

BNR Marketing Pvt Ltd
01.2013 - 01.2016

Master of Business - Marketing and International Business

CHARLES DARWIN UNIVERSITY

BBA - Professional, LANGUAGES

SIKKIM UNIVERSITY

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Nisha Singh