Nisha Yapa
Churchlands,WA
Summary
Assistant manager with a passion for delivering exceptional customer service and ensuring the smooth running of daily operations. Skilled in training & developing staff, managing stock and coordinating in store sales and promotions.
Overview
19
19
years of professional experience
Work History
Restaurant-assistant-manager
Beach House Cafe
11.2021 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined daily operations by efficiently managing inventory and maintaining proper stock levels.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
Assistant Retail Manager
Anthea Crow Ford -Myer
04.2018 - 12.2019
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Streamlined inventory management for increased efficiency and improved product availability.
- Developed strong relationships with vendors, resulting in better pricing and exclusive product offerings.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
- Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Implemented loss prevention measures, resulting in a significant reduction in shrinkage levels.
Assistant Manager
KFC
07.2005 - 02.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
Education
No Degree - Business Administration
TAFE
Bentley, WA07.2014
No Degree - Primary School Teaching
Diploma in Pre School Teaching
Overseas01.2002
Skills
- Order taking accuracy
- Attention to detail
- Food safety understanding
- Cash handling proficiency
- Event coordination
- Upselling techniques
- Organizational skills
- Interpersonal skills
- Customer service focus
- Menu knowledge
- Foreign language skills
- Cleanliness and hygiene
- Strong multitasking
- Excellent communication
- Table setting expertise
- Time management abilities
- Staff training support
- Sales experience
- Team player attitude
- Phone etiquette
- Food Safety
- Financial Transactions
Timeline
Restaurant-assistant-manager
Beach House Cafe
11.2021 - 01.2024
Assistant Retail Manager
Anthea Crow Ford -Myer
04.2018 - 12.2019
Assistant Manager
KFC
07.2005 - 02.2009
No Degree - Business Administration
TAFE
No Degree - Primary School Teaching
Diploma in Pre School Teaching
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