Nishadhie Udawatte

• Kept all JG King DIRECT projects on schedule by managing deadlines and adjusting workflows.
• Ordering Soils, Survey, PSI, Title, engineering and energy documents from external service providers to prepare the plans and specifications.
• Preparing the final contract using MBAV platform and issue the Contractual Agreement to client to review and sign via DocuSign Software.
• Liaising with Building Surveyors for applying and obtaining the build permits and review and ensure all RFI s are being met.
  Ordering Home Warranty Insurance for jobs.
• Liaising with Councils for CIL payments, Asset protection permit, Planning requirements reviewed and endorsed on architectural and drainage plans as required.
• Ordering PIC and Sewer Approvals from the relevant water authorities.
• Supervised multiple projects from project start through complete ACC by prioritizing needs and delegating assignments.
• Liaised between departments and external service providers to facilitate communication and keep appropriate parties including clients & developers updated on project developments.
• Kept corporate and client information confidential, adhering to data safety measures.
• Maintained database and spreadsheets with accurate information and status of each job.

Manage the Customer’s experience

• Maintain the highest standard of customer service within every customer interaction in accordance with the Metricon prescribed standards.
• Present building contract and explain each element to secure customer’s acceptance and signing including present variations to a customer and explain each element to secure customer’s acceptance and minimize disputes.
• Obtain required building, planning and other permits in agreed time frames.
• Ensure every customer is provided with their permits within the time frames by following up to obtain developer approvals, Sewer/septic approvals, planning approvals, rescode approvals, development approvals etc.. etc..
• Act as the conduit for documentation to pass between Metricon and the customer.
• Coordinate with relevant parties in a timely manner to ensure achieving the permits requirements within set time frame.
• Contract conditions required for ACC (Authority to Commence Construction)
• Responsible for maintaining accurate information (weekly updates) to forecast dates for each subject condition outlined in the contract.
• Follow up with the customer to ensure that each subject condition is satisfied ahead of the forecast ACC date
• Regular review and monitoring of the business reports; with monthly reviews of contract and ACC forecasts.

Pre- construction process

• Check, review and confirm all contract documentation to ensure it is as requested.
• Liaise with the Operations Manager to confirm all projects are running on time to produce documentation for customers with contract signing appointments and ACCs.
• Provide an updated status report for each job and forecasted ACC date during the workflow meeting with Operations Manager
• Provide updates to customers on the progress of incomplete land subdivision and expected completion date and advise and update on the status of the job.
• Proactive follow up on finance approvals and variation sign offs.
• Systems and data recording (Click Homes , MRS & Tenders)
• Act as the point of contact and follow the Metricon Complaints Management process.
• Follow up with the “problem solver” to ensure the issue has been addressed appropriately.

Internal and external relationships

• Observing and promoting company Occupational Health and Safety Policies
• Ensuring that work is carried out in a safe working manner, and maintaining safe working environments
• Assisting other team members when needed including authorized requests from other departments
• Provide training and mentoring to Pre-Site Managers when required.
• Co-ordination of appointments
• Ensure Studio M, preliminary contract (where applicable) and contract appointments are booked with expected timeframes.

Construction Administrator

• The main point of contact of the construction process (until Handover) and funnel the information to the site managers, construction manager.
• Following up with all suppliers, councils, and certifiers regarding all supplier documents required at the final stage of construction to obtain the Final Occupancy Certificate.
• Following up with the site managers regarding all critical stage mandatory inspections and other inspection records and contacting and following up with councils and private certifying authority as required.
• Documenting all inspections and supplier documentation and maintaining the company data base. (Onsite Companion)
• Managing paperwork (Peg out survey -, Driveway Approvals, NOC & PCA Agreements and OC application forms from Client Etc., Etc..
• Preparing project files to site managers to keep onsite.
• Generating Forecast & Complete Handover reports for weekly, monthly & annually updates to the Head of Operations.

Handover

• Direct engagement with the all service providers and following up through the construction process via phone calls and emails to receive the supplier certificates and Final Inspection results and obtaining the Occupation Certificate to run the handover process smoothly.
• Ensuring All Final/Interim Occupancy Certificate being received and Sent to Client and Construction manager to address the final settlement accurately and efficiently.
• Updating and maintaining the digital handover process with documentation.
• Follow up with the site managers with the actual handovers to achieve the monthly targets that being set by the management.

Client Liaison

• Providing guidance to the clients in terms of accessing and uploading the defects module in the digital company portal (via HOUSELAB)
• Warranty Issues are being escalated to the warranty manager on daily basis.
• All emails and calls from internal and external stakeholders are being addressed timely manner ad meet all required deadlines.
• Assisting Warranty manager on the spot providing all contact details as requested.

• Checking 10.7 document, Title, 88B instruments and Positive covenants to ensure restrictions have been met.
• Checking DA & DA approved plans prior to obtain construction certificate and raising variations for the estimating team where its necessary for cost allocations.
• Provide service and assistance to sales team, compliance, drafting, estimating, tender presenter, pre-construction team in relation to building compliance maters, BCA, and AS.
• Undertaking general administrative duties.
• Preparing workflow report to the unit manager and head of operations.
• Maintaining Workflow data base accurately and efficiently.
• Processing purchase orders for external vendor payments via SAP
• Responding to relevant correspondences, complaints, and other requests in accordance with statutory requirements in the building industry.

Assist in undertaking review of process, procedures, and forms prior to estimating.