Nishadhie Udawatte
Clayton,VIC
Summary
Proven record of seven years in top-tier industry leaders. Results-driven project coordinating expert with strengths in cultivating productive relationships, resolving complex issues, and securing customer loyalty. Proficient in administering project enhancements, focused on ensuring customer satisfaction and driving company success.
Overview
8
8
years of professional experience
Work History
Project Support Officer (Contract)
McKenzie Group of Companies
04.2024
- Answering and directing phone calls, relayed messages, and assisted customers with inquiries, ensuring high levels of customer satisfaction
- Performing accurate data entry and maintained file/document management systems, adhering to strict quality standards
- Managing client correspondence professionally and effectively, ensuring timely communication and issue resolution
- Proactively responded to email requests from both individual and shared mailboxes, maintaining accuracy and efficiency in all communications
- Assisting in the development of clear, written procedures to streamline project and company workflow objectives
- Support high-quality project deliverables, including processing Certificates CC, CDC, OC, reports, local authority lodgments, and other legislative documents across multiple states
- Process project registration requests and conducted thorough database searches to gather relevant information for project setup, using BCS
- Ensure timely legislative submissions and coordinate communications via email, phone, mail, or government online portals.
Project Coordinator (Contract)
JG King Building Group
04.2023 - 10.2023
- Responsible for applying processes and techniques to initiate, plan, manage and deliver specific projects on schedule and on budget
- Key point of contact for stakeholder engagement and liaising with Construction Team to manage the construction program and project accounts
- Enhanced team productivity by coordinating tasks, delegating responsibilities, and monitoring progress
- Handling 'project life cycle' which includes following stages: Initiating, Planning, Executing, Monitoring, and Closing.
Pre-Site Manager
Metricon Homes Head Office
04.2021 - 04.2023
- Successfully closed 98 per cent of contracts after presentation to clients, exceeded performance benchmarks and drove Revenue growth
- Ensured seamless transition of accepted contracts into construction each month
- Proactively followed up on finance approvals and variation sign offs with clients and their lenders
- Obtained required building permits, planning and other permits within agreed time frames
- Regular business reporting including monthly reviews of contract and ACC forecasts
- Efficiently coordinated process appointments within designated timeframes
- Diligently observed and promoted company's Occupational Health and Safety Policy compliance
- Offered comprehensive training and mentoring to new Pre-Site Managers.
Construction and Warranty Administrator
Thrive Homes - Rawson Group - Divi. Of Daiwa House
11.2019 - 04.2021
- Recognized as ‘Thriving Star' at Thrive Homes in 2020 for successfully driving the completion of 283 homes with focus on minimizing defects and ensuring high-quality outcomes
- Played a pivotal role as the key client liaison overseeing the construction process until handover, coordinating information flow to Site Managers, while actively managing communication with suppliers, regulators, and private certifiers
- Demonstrated proficiency in overseeing comprehensive documentation, managing diverse paperwork, and maintaining the company's client database.
Compliance/Permit Administrator
Rawson Homes -Rawson Group- Divi. Of Daiwa House
11.2017 - 10.2019
- Offer comprehensive service and support to various teams, including Sales, Compliance, Drafting, Estimating, and Pre-construction, focusing on matters related to building compliance
- Addressed client correspondence, complaints, and requests in strict adherence to statutory requirements within building industry
- Thoroughly reviewed documents to verify compliance and scrutinized Development Applications.
Administrative and Customer Liaising Coordinator
AR Building Certifiers & Consultants
07.2016 - 11.2017
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Administrative Assistance
Special Olympics Australia
02.2016 - 11.2016
Education
Bachelor of Commerce: Commerce & Accountancy -
Federation University
Ballarat, VIC07.2016
Diploma in Accounting: Accounting And Finance -
TAFE NSW
Ultimo, NSW02.2013
Skills
- Decision-Making
- Excellent Communication
- Self-Motivated
- Cultural Awareness
- Presentation Ability
- Highly Organized
- Multitasking
- Click Homes
- MS Office and Share Point
- Onsite Companion
- Monday Boards
- On Base
- MBAV Contract Platform
- HIA Contract Platform
- Frame Work
Majorcapabilities
Assist applications to Authorities for all utility connections and councils, building surveying Companies for obtaining Building Permits and Occupancy certificates, Working closely with Construction and Project managers for monitoring with project workflows and other ad hoc duties., Collaborate with subcontractors, suppliers, and vendors to ensure timely delivery of materials and services., Evaluate and select contractors based on their expertise and reliability., Facilitate effective communication among project team members, stakeholders, and clients., Provide regular project updates, addressing concerns and ensuring alignment with project goals., Quickly address and resolve issues that may arise during construction, adapting to changing circumstances., Cultivate trust-based relationships with clients by providing excellent service, prompt responses and clear communication., Cultivated and maintained strong client relationships, resulting in a consistently high rate of contract acceptance., Assist to maintain accurate record keeping for business finances, Monitor key performance metrics for projects and client success, Assist in generating invoices, fee proposals and purchase orders for clients and follow up with tender requirements, accounts and collections.
Timeline
Project Support Officer (Contract)
McKenzie Group of Companies
04.2024
Project Coordinator (Contract)
JG King Building Group
04.2023 - 10.2023
Pre-Site Manager
Metricon Homes Head Office
04.2021 - 04.2023
Construction and Warranty Administrator
Thrive Homes - Rawson Group - Divi. Of Daiwa House
11.2019 - 04.2021
Compliance/Permit Administrator
Rawson Homes -Rawson Group- Divi. Of Daiwa House
11.2017 - 10.2019
Administrative and Customer Liaising Coordinator
AR Building Certifiers & Consultants
07.2016 - 11.2017
Administrative Assistance
Special Olympics Australia
02.2016 - 11.2016
Bachelor of Commerce: Commerce & Accountancy -
Federation University
Diploma in Accounting: Accounting And Finance -
TAFE NSW
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