Nishadi Malwatta
North Melbourne,Australia
Summary
I believe a great customer experience comes down to a welcoming attitude and a space that just works. With a professional background in managing complex projects and an eye for spatial organization, I know how to keep an environment structured, visually appealing, and efficient, even during the busiest rushes. I’m not afraid of hard work, quick changes, or staying on my feet. I want to bring my energy and proactive mindset to Bigw to help deliver a fast, friendly, and top-quality experience every single day and to ensure our people always get exactly what they need, right when they need it.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Remote Office Administrator
Maapagala Resort
Sigiriya, Remote
01.2025 - 06.2026
- Managed guest enquiries via email, phone, Booking.com, Pulse, and WhatsApp, ensuring prompt and effective communication.
- Handled reservations, modifications, cancellations, and follow-ups, contributing to a streamlined guest experience.
- Updated booking systems (Booking.com & Agoda) and processed remote check-ins/check-outs.
- Coordinated with on-site staff to ensure smooth guest arrivals and departures.
- Managed invoices, payment tracking, refunds and credit card pre-authorizations.
- Prepared occupancy, arrivals and financial reports while ensuring SOP compliance.
- Scheduled maintenance requests and updated room availability and rates to optimize service delivery and guest satisfaction.
Education
Master of Architecture -
RMIT University
Melbourne, VIC07-2026
Bachelor of Science (Hons) - Architecture
Liverpool John Moores University
UK01-2023
Diploma in Human Resource Management -
Chartered institute of Personal management (CIPM)
Kandy, Sri Lanka01-2021
Skills
- Friendly, positive attitude
- Microsoft Office Suite and adobe creative suite
- Documentation and Recordkeeping
- Customer service & sales floor engagement
- Point of sale (POS) & cash handling
- Food safety, hygiene & handling standards
- Stock replenishment, rotation & merchandising
- Store presentation & visual merchandising
- Teamwork & flexible rostering (early mornings, evenings, weekends)
- Problem solving in a fast-paced, changing environment
- Reliability, punctuality & strong work ethic
- Communication & building rapport with regular customers
- Organization and time management
- Prioritization techniques
- System Adaptability
- Cultural awareness
- Workplace Health & Safety
- Inventory Management
Other Qualifications And Training
- Advanced Photoshop Course, 2023
- Urban Mapping, 2024 (Urban Design Lab)
Personal Information
- Age: 27
- Date of Birth: 03/31/99
Languages
English
Full Professional
Sinhala
Native/ Bilingual
Hindi
Limited
Availability
- Flexible and available to work across any rotating roster, including early mornings, evenings, weekends and public holidays.
Timeline
Remote Office Administrator
Maapagala Resort
01.2025 - 06.2026
Master of Architecture -
RMIT University
Bachelor of Science (Hons) - Architecture
Liverpool John Moores University
Diploma in Human Resource Management -
Chartered institute of Personal management (CIPM)