Nisham Maharjan

● Logging all tickets as well as service requests and collecting the required information through an effective incident management system.

●Escalating incidents and requests beyond the scope of L1/L2 to Level 3 Support teams in a timeline manner.

● Provisioning new-hire accounts as well as preparing workstations and desks for use.

● Working on internal asset management, keeping the track of assets, labelling them, managing, and liaising with external vendors for hardware support.

● Supporting the internal hardware, software, networks, and other peripherals and communicating with the vendors upon major hardware issues.

● Providing application support by installing operating systems, Microsoft 365 Applications, and other enterprise applications.

● Administrating and managing inter-communication site (SharePoint) by integrating Microsoft's new features, updating resolutions and news contents.