Sports, Travelling and experiencing new cultures
Nishant Goswami
Director Financial Services
Sydney,NSW
Summary
Global financial services director with more than 23 years of experience across multiple continents amid culturally diverse teams in the Financial Services sector. Recently emigrated to Australia from South Africa, a people and process focused execution style with a strong legacy of influencing organization culture and executing enterprise level compliance strategies resulting in a collective success of the organization and our community. Recent success includes conceptualizing and transforming the Financial Crime environment for 10 distinct banks in Africa with Retail, Business and Corporate customers as their base. Previous experiences include setting up and maturing a new first line control & audit/assurance capability for 10; setting up new operational capabilities for clients across financial services (Citibank, Aetna, Marsh) and eCommerce sectors (Amazon/eBay). Geography experience includes USA, United Kingdom, India, Middle East (UAE) and 10 distinct countries in Africa.
Overview
25
25
years of professional experience
23
23
years of post-secondary education
8
8
Certifications
Work History
Regional Director Financial Crime
Absa Group
Johannesburg, South Africa
11.2015 - 10.2022
- Group leadership role supporting board members, senior business executives and first/second line control specialists in 10 distinct banks across Retail, Business and Corporate customer segments
- Set up a new first line capability supported by sustainable and rigorous processes in all markets.
- Responsibilities included ongoing management and transformation of the Financial Crime environment through conceptualizing and executing an operational and control strategy.
- Driven by ethical business practices and culture, led 16 core Financial Crime workstreams including onboarding, assurance, policy management, AML/Sanctions investigations, reporting, training, transaction monitoring, bribery/corruption mitigation, exit management etc.
- Built a new digital and data capability to enhance efficiencies and effectiveness of transaction monitoring and sanctions processes.
- Skilled at working independently and collaboratively in a multi country and multi cultural team environment with distinct regulatory expectations.
Regional Director Internal Controls
Barclays Bank South Africa
07.2009 - 11.2015
- Internal Controls and Market Conduct, of Internal Controls responsible for managing Operational risk including Conduct, Data Privacy, Information Risk Management and Financial Crime.
- Key responsibilities included hiring the right talent to lead in the respective countries and setting up an effective operational design/procedures that including audit/assurance, governance and performance key indicators
- The role was responsible to provide leadership to around 100 colleagues across the10 banks
- Key achievements during this tenure was a successfully building an internal control capability directly impacting the control environment where 7 out of 10 countries were enhanced to a mature risk rating within 18 months
- Areas where capability was built and embedded were internal control design, assurance, new product approvals, conduct risk, information risk management and policy design.
Vice President - Risk Specialist/Project Manager
Barclays Bank, United Kingdom
London
08.2006 - 07.2009
- Based out of United Kingdom and later India, I was responsible for supporting the global operations strategy for, UK across their retail, business banking, payments and corporate verticals
- Role included supporting set up of a Barclays owned captive and managing operational performance for multiple 3rd party partners across Africa and Asia
- Subsequently, led set up and designing of a risk function for the captive shared services based out of India.
Senior Operations Manager
IBM
04.2000 - 03.2006
- Various roles and 5 promotions during the 6 six year tenure
- Roles included customer experience specialist and quality assurance and soon moving into leading teams and within an year, leading end to end operations for global clients
- Role included transitioning processes from USA, recruiting and setting up of operations processes in India
- Key clients were Amazon, Marsh Insurance, Citibank Mortgage, Aetna and Sprint
01.1996 - 03.2000
- Various sales and hospitality related roles to gain experience while pursuing my education
- Organizations worked include Vodocom, RPG Paging, ITDC Hotels among others.
Education
MBA - International Business
Oxford Brookes University
Oxford, United Kingdom 2020.01 - 2023.01
Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
01.2009 - 01.2010
3yr Diploma - Business Management, Customer Service Management
Institute of Hotel Management
Bangalore, India 01.1997 - 01.2020
Advanced diploma - Computer Applications
National Institute of Information Technology
01.1996 - 01.1997
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Mount Saint Mary's School
Skills
Critical Skillsundefined
Experience Horizon
Financial Crime Control - 8 Years (2015-2023)
Risk Management and Internal Controls - 7 Years (2008-2015)
Operations - 8 Years (2000-2008)
Accomplishments
- Honors & Awards:
- Best Regional Team of the Year - Absa Group (May 2018). Award for successfully building a strong Financial Crime capability: This included new team build up, designing a short and a long term roadmap, training and communication interventions and supporting 10 banks to execute on the financial crime mitigation plan
- Best Operations Team - IBM - May 2003. Recognition for setting up new banking operations for Citi Mortgage Collections that included hiring the right talent, successfully meeting all SLAs as per client's expectations and reducing the operating cost by c 30% within the first 6 months of operations.
Certification
Africa Leadership Program - Absa Group
Affiliations
Member- Association of MBAs
Interests
Timeline
Personal Mastery Development
08-2019
Africa Leadership Program - Absa Group
06-2019
International Cyber Conflicts - The State University of New York
01-2018
Regional Director Financial Crime
Absa Group
11.2015 - 10.2022
Certification in Risk Management Assurance (CRMA) - The Institute of Internal Auditors South Africa
06-2014
Barclays Excellence Programme
06-2014
Regional Director Internal Controls
Barclays Bank South Africa
07.2009 - 11.2015
Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
01.2009 - 01.2010
PRINCE2 Foundation and Practitioner Certification APM Group
05-2007
Vice President - Risk Specialist/Project Manager
Barclays Bank, United Kingdom
08.2006 - 07.2009
Finance for Managers - MDI India
08-2005
Senior Operations Manager
IBM
04.2000 - 03.2006
3yr Diploma - Business Management, Customer Service Management
Institute of Hotel Management
01.1997 - 01.2020
01.1996 - 03.2000
Advanced diploma - Computer Applications
National Institute of Information Technology
01.1996 - 01.1997
MBA - International Business
Oxford Brookes University
2020.01 - 2023.01
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Mount Saint Mary's School
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