Nishant Myers
Hawthorn,Australia
Summary
Adept Digital Product Manager with a proven track record in enhancing e-commerce efficiency and customer engagement through strategic project management and meticulous attention to detail. Spearheaded innovative solutions achieving significant milestones in product development and stakeholder satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Product Manager/Architect
Bed Bath n Table
Hawthorn, Australia
03.2022 - Current
- Product Strategy development by defining product vision and strategy, conduct market surveys, aligning product roadmap with customer needs
- Create and age product roadmap, determine feature priorities and release timelines with the team
- Cross functional collaboration with development, market, content and graphics teams to integrate stakeholder and customer input into product development
- Performance analysis and iterative improvements with A/B testing, data driven analytics and user feedback
- Architecting and implementing robust solutions
- Revamped the gift card purchase structure by implementing Python, SQL, and AWS services such as Lambda, S3, DynamoDB, SQS, and SES
- Spearheaded the architecture of a secure OTP-based login system, streamlining user sign-ins for enhanced user experience
- Orchestrated the implementation of a QR code scanning customer registration process using AWS, optimizing onboarding procedures
- Led the design and development of middleware to seamlessly integrate ERP, WMS, and shipping providers, enhancing overall system efficiency
Digital Product Owner
Bed Bath n Table
Hawthorn, Australia
03.2020 - Current
- Facilitated elicitation, analysis, and strategic management of business, functional, and non-functional requirements with stakeholders across Marketing, Content, Graphics, and Management teams
- Managed backlog refinement, sprint priorities, and conducted daily stand-up meetings with developers for streamlined operations
- Collaborated with development teams in solution-oriented functional design to align with business objectives and user needs
- Led QA testing of new features and bug fixes to maintain high product standards
- Acted as the principal technical contact for all Ecommerce applications, liaising with external agencies and vendors
- Provided ongoing support to the Ecommerce team, offering expertise in Magento, PIM, Google Analytics, and Tag Manager for optimal performance and analytics
- Grew ecommerce team with internal developers, content co-ordinators and implemented processes to address development in an agile way
- Solution Architecture and delivered projects within budget and define timeline on gift cards redemption, find in store, Track order, React checkout, Magento upgrades to name a few
- Created 360 view reports from Google analytics and stored in internal database to provide fuller view of customers, sources of traffic, and dependencies
Platform Specialist / Business Analyst
Balance Internet
Collingwood, Australia
01.2019 - 12.2019
- Consulted and supported the sales team in pre-sales
- Prepared high-level technical materials for proposals, ensuring alignment of the solutions with the business needs of the clients and the functionality of the core platforms
- Elicitation, analysis and management of the business, functional and non-functional requirements
- Participated in the solution functional design together with implementation teams
- Ongoing support of the implementation teams, being an internal product owner
- Scoped and was internal product owner for projects for Linen house, Betta
- Created the Solution Architecture for Burnsco, Betta, Best Friends Pet, Linen house
- Completed Business Analysis certification
Customer Success Executive
Balance Internet
Collingwood, Australia
10.2017 - 01.2019
- Managed tier-one client relationships, building complex modules and enhancing current functionalities
- Collaborated with Designers to improve UX & UI, with Developers to fix/create new modules, with Testers to run through regression and incremental testing
- Collaborated actively with clients to optimize and strategise EDMs and Digital Marketing
- Handled all major web development projects in an Agile approach
- Completed Magento certification in less than a year
- Launched big projects for clients like Monash University, Fairfax Media
Technical Lead
Sites n Stores
Richmond, Australia
10.2016 - 10.2017
- Monitored performance and served as a mentor to other team members, coordinated with other departments to fulfil the client requirements
- Performed proactive Development Operations on Linux based servers which were either on-premises, AWS or Alibaba cloud
- Optimised and setup sites for SEO, SEM
- Created and published data analytics reports
- Successful implemented IT changes to improve Business As Usual by the introduction of a support ticketing system, an internal communication channel to name a few
Technical Specialist
Sites n Stores
Richmond, Australia
06.2016 - 10.2016
- Provided L3 support and client training
- Tested and launched new E-commerce on OpenCart, Magento and WordPress sites
- Implemented brand new custom modules or extensions for existing clients
- Made Team Lead in less than a year
- Awarded Key employee of the year 2016
Technology Consultant
Freelancing
Adelaide, Australia
05.2013 - 03.2016
- Supported the IT Infrastructure Project Managers during all phases of project lifecycle of transition projects
- Interfaced with appropriate IT Service Groups for the design, planning, supply and installation of all associated network and server data-centre infrastructure
- Involved in infrastructure capacity planning and decommission of redundant infrastructure
- Assisted in planning, implementation and documentation of Disaster Recovery setup
- Documented technical network diagrams of installations
Education
Master of Engineering - Telecommucations
University of South Australia
Adelaide, SA, AUSTRALIADiploma of Management -
Cambridge International College
Adelaide, SA, AUSTRALIABachelor of Engineering - Electronics and Communication
Jawaharlal Nehru Technological University
Hyderabad, INDIASkills
- Strategic project management
- E-commerce optimization
- Digital Marketing
- Business Analysis
- Dynamic stakeholder engagement
- Agile methodology proficiency
- Quality Assurance
- Exemplary Communication Skills
- Meticulous Attention to Detail
- Data-Driven Analytics
- Magento
- SQL
- API integrations
Certification
- Professional Scrum Product Owner I (PSPO I), Scrum.org, HYPERLINK "https://www.scrum.org/user/538543"
- Business Analysis, BCS, The Chartered Institute for IT, 00463350
- M2 Solution Specialist, Magento, an Adobe Company, 6176059
- Google Advanced Analytics, Google Analytics Academy
References
References Available upon request
Timeline
Digital Product Manager/Architect
Bed Bath n Table
03.2022 - Current
Digital Product Owner
Bed Bath n Table
03.2020 - Current
Platform Specialist / Business Analyst
Balance Internet
01.2019 - 12.2019
Customer Success Executive
Balance Internet
10.2017 - 01.2019
Technical Lead
Sites n Stores
10.2016 - 10.2017
Technical Specialist
Sites n Stores
06.2016 - 10.2016
Technology Consultant
Freelancing
05.2013 - 03.2016
Master of Engineering - Telecommucations
University of South Australia
Diploma of Management -
Cambridge International College
Bachelor of Engineering - Electronics and Communication
Jawaharlal Nehru Technological University
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