Nishant Warikoo
Brisbane,QLD
Summary
Automotive professional with strong background in sales and customer relations, recognized for consistently achieving high sales performance. Known for excellent communication and negotiation skills, fostering seamless team collaboration and adaptability to changing market demands. Reliable and results-driven with focus on client satisfaction and team success.
Overview
10
10
years of professional experience
Work History
New Car Sales Consultant - Honda, Nissan
Eagers Automotive Brisbane
09.2023 - Current
- Demonstrated vehicles and features, and conduct test drives.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Vehicle Sales Consultant-Ford, Mitsubishi, Hyundai
Eagers Automotive
01.2019 - 05.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Completed registration paperwork and sales documentation.
Vehicle Sales Consultant
Auckland Vehicles Hyundai
05.2017 - 12.2018
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Used in-store system to locate inventory and place special orders for customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
Concierge
Auckland Vehicles Hyundai
04.2016 - 05.2017
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Customer Service Representative
Z Gas Station
03.2015 - 04.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
B.S.C - Hotel Management, Hospitality Management
Eikon Academy
New, Delhi2008
Skills
- Strong negotiation
- Test drives
- Goal oriented
- Trade-in evaluations
- Brand awareness
- CRM proficiency
- Customer relationship management
Timeline
New Car Sales Consultant - Honda, Nissan
Eagers Automotive Brisbane
09.2023 - Current
Vehicle Sales Consultant-Ford, Mitsubishi, Hyundai
Eagers Automotive
01.2019 - 05.2023
Vehicle Sales Consultant
Auckland Vehicles Hyundai
05.2017 - 12.2018
Concierge
Auckland Vehicles Hyundai
04.2016 - 05.2017
Customer Service Representative
Z Gas Station
03.2015 - 04.2016
B.S.C - Hotel Management, Hospitality Management
Eikon Academy
Similar Profiles
Joshua MallinsonJoshua Mallinson
Storeman at Eagers AutomotiveStoreman at Eagers Automotive
Lochlan TurnbullLochlan Turnbull
Sales Consultant at Kia (Eagers Automotive), IpswichSales Consultant at Kia (Eagers Automotive), Ipswich
SARAH STRATFORDSARAH STRATFORD
Used Car Sales Consultant at EASY AUTO 123 / EAGERS AUTOMOTIVEUsed Car Sales Consultant at EASY AUTO 123 / EAGERS AUTOMOTIVE