Dynamic professional transitioning from a successful marketing career to social work, currently pursuing a Master of Social Work. Possesses foundational knowledge in community support principles and ethical client interactions. Over 15 years of experience in communication, relationship building, and problem-solving across diverse audiences. Committed to social justice and empowering communities through inclusive, strengths-based practices.
Assisting customers with inquiries and purchases.
Operating the point-of-sale (POS) system for transactions.
Restocking shelves and maintaining proper product displays.
Monitoring stock levels and reporting shortages.
Handling deliveries and organizing stock in storage.
Assisting with monthly promotional changes.
Delivered pizzas and menu items swiftly and securely to customers.
Utilized GPS and local expertise to identify efficient delivery routes.
Maintained courteous interactions with customers while processing payments.
Ensured vehicle cleanliness and optimal working condition at all times.
Assisted with folding boxes, preparing orders, and cleaning during downtime.
Managed daily business activities, including inventory control, order processing, and delivery coordination.
Cultivated strong client relationships to address inquiries and drive customer base growth.
Developed strategies for sales enhancement, business expansion, and effective challenge resolution as company scaled.
Oversaw construction activities to ensure timely project completion.
Allocated labor, materials, and equipment to efficiently meet project requirements.
Maintained a safe working environment at construction sites.
Conducted regular inspections to guarantee quality and promptly resolved issues.
Analyzed customer needs to recommend appropriate life insurance policies and financial products.
Cultivated strong client relationships to foster trust and encourage repeat business.
Achieved individual and team sales targets through strategic planning and customer engagement.
Facilitated policy servicing, claims processing, and inquiries to enhance customer satisfaction.
Indian Overseas Bank (IOB)
· Topic: “Digital Banking and Promotion of E-Products of Indian Overseas Bank”
o Duration: 13th February 2017 to 13th March, 2017
IndianCare – Melbourne, VIC, May 2025 – Aug 2025
During my social work placement at IndianCare, I facilitated culturally based programs for South Asians and their families, including the Helpline, Stronger Families Workshop, Women's Sports Program, and Namasthe Network for men. My responsibilities included taking helpline calls, conducting needs assessments, providing information and referrals, and offering emotional support. I also engaged with the community and collaborated with service providers to ensure coordinated care. This experience enhanced my communication skills and deepened my understanding of ethics, cultural humility, and trauma-aware practices in social work.