Summary
Overview
Work History
Education
Skills
Internship
Social Work Student (Placement)
Timeline
Generic

Nishanth Sharma Hastalapuram

Tarneit,VIC

Summary

Dynamic professional transitioning from a successful marketing career to social work, currently pursuing a Master of Social Work. Possesses foundational knowledge in community support principles and ethical client interactions. Over 15 years of experience in communication, relationship building, and problem-solving across diverse audiences. Committed to social justice and empowering communities through inclusive, strengths-based practices.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Reddy Express
02.2023 - 03.2025

Assisting customers with inquiries and purchases.

Operating the point-of-sale (POS) system for transactions.

Restocking shelves and maintaining proper product displays.

Monitoring stock levels and reporting shortages.

Handling deliveries and organizing stock in storage.

Assisting with monthly promotional changes.

Delivery Driver

Dominos
04.2023 - 10.2023

Delivered pizzas and menu items swiftly and securely to customers.

Utilized GPS and local expertise to identify efficient delivery routes.

Maintained courteous interactions with customers while processing payments.

Ensured vehicle cleanliness and optimal working condition at all times.

Assisted with folding boxes, preparing orders, and cleaning during downtime.

Chief Operations Officer

SR Electrical Works
Warangal, Telangana India
10.2020 - 11.2022

Managed daily business activities, including inventory control, order processing, and delivery coordination.

Cultivated strong client relationships to address inquiries and drive customer base growth.

Developed strategies for sales enhancement, business expansion, and effective challenge resolution as company scaled.

Works Manager

Bussa Ramesh Civil Contractors
Warangal, Telangana India
08.2019 - 08.2020

Oversaw construction activities to ensure timely project completion.

Allocated labor, materials, and equipment to efficiently meet project requirements.

Maintained a safe working environment at construction sites.

Conducted regular inspections to guarantee quality and promptly resolved issues.

Financial Services Consultant

ICICI Prudential Life Insurance
Warangal, Telangana India
11.2017 - 07.2019

Analyzed customer needs to recommend appropriate life insurance policies and financial products.

Cultivated strong client relationships to foster trust and encourage repeat business.

Achieved individual and team sales targets through strategic planning and customer engagement.

Facilitated policy servicing, claims processing, and inquiries to enhance customer satisfaction.

Education

Graduate Certificate - Human Services

Acap University College
Sydney, NSW
05-2024

MBA - Retail Marketing

SR Engineering College
Warangal India
10-2017

Bachelor of Commerce - Commerce

SR Degree & PG College
Warangal India
07-2015

Intermediate - Commerce

Ratna Junior College
Hyderabad India
06-2011

Secondary Education - High School

St Anthony's High School
Hyderabad India
05-2008

Master of Social Work - Social Work

Acap University College
Melbourne, VIC

Skills

  • Customer service and support
  • Inventory management
  • Sales processing
  • Visual merchandising
  • Relationship management
  • Crisis intervention
  • Needs assessment
  • Service navigation and referral

Internship

Indian Overseas Bank (IOB)

· Topic: “Digital Banking and Promotion of E-Products of Indian Overseas Bank”

o Duration: 13th February 2017 to 13th March, 2017

Social Work Student (Placement)

IndianCare – Melbourne, VIC, May 2025 – Aug 2025

During my social work placement at IndianCare, I facilitated culturally based programs for South Asians and their families, including the Helpline, Stronger Families Workshop, Women's Sports Program, and Namasthe Network for men. My responsibilities included taking helpline calls, conducting needs assessments, providing information and referrals, and offering emotional support. I also engaged with the community and collaborated with service providers to ensure coordinated care. This experience enhanced my communication skills and deepened my understanding of ethics, cultural humility, and trauma-aware practices in social work.

Timeline

Delivery Driver

Dominos
04.2023 - 10.2023

Customer Service Representative

Reddy Express
02.2023 - 03.2025

Chief Operations Officer

SR Electrical Works
10.2020 - 11.2022

Works Manager

Bussa Ramesh Civil Contractors
08.2019 - 08.2020

Financial Services Consultant

ICICI Prudential Life Insurance
11.2017 - 07.2019

Graduate Certificate - Human Services

Acap University College

MBA - Retail Marketing

SR Engineering College

Bachelor of Commerce - Commerce

SR Degree & PG College

Intermediate - Commerce

Ratna Junior College

Secondary Education - High School

St Anthony's High School

Master of Social Work - Social Work

Acap University College
Nishanth Sharma Hastalapuram