Nishat Anzum Mostofa
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
HDR Coordinator
Charles Darwin University
01.2024 - 03.2024
- Supported grant application processes, resulting in increased funding for research projects.
- Developed strong relationships with vendors to ensure timely delivery of supplies needed for ongoing projects.
- Facilitated interdisciplinary collaboration by acting as liaison between different departments involved in shared projects.
- Provided excellent customer service when interacting with study participants or external collaborators.
- Improved project timelines by effectively coordinating schedules and managing deadlines for research teams.
- Assisted with editing and proofreading manuscripts before publication submission, increasing acceptance rates.
- Organized meetings and events to facilitate knowledge sharing among team members, ultimately driving innovation in research practices.
- Assisted in recruiting participants for various studies, ensuring a representative sample size for accurate results.
- Streamlined research processes by implementing efficient administrative systems and organizing data.
Data Entry Administrator
Charles Darwin University
08.2023 - 01.2024
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Student Advisor
Charles Darwin University
07.2022 - 07.2023
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Customer Service Representative
Woolworths
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Biomedical Sciences: Major in Medical Science
Charles Darwin University
Casuarina, NT06.2024
Skills
- Customer Service and Assistance
- Medical Records Management
- Medical Information Software
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
- Call Center Operations
- Data Entry
- Office Administration
Reference
Liam Edmunds
Accounts Manager
Hays
Email: liam.edmunds@hays.com.au
Sharafuzzaman Chowdhury
Centralised Support Officer
Department of Corporate and Digital Development
Northern Territory Government
Email: Sharafuzzaman.Chowdhury@nt.gov.au
Vimbai Mutero
Accreditation Manager
Faculty of Arts
Charles Darwin University
Email: vimbai.mutero@cdu.edu.au
Timeline
HDR Coordinator
Charles Darwin University
01.2024 - 03.2024
Data Entry Administrator
Charles Darwin University
08.2023 - 01.2024
Student Advisor
Charles Darwin University
07.2022 - 07.2023
Customer Service Representative
Woolworths
03.2019 - Current
Bachelor of Science - Biomedical Sciences: Major in Medical Science
Charles Darwin University
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