Nishat Islam Brishty
Macquarie Fields,Australia
Summary
Customer Service Specialist with 8+ years of experience excelling in fast-paced environments, adept at managing inquiries and resolving issues with exceptional service. Proficient in leadership, reporting, and staff development, with strong technical skills in Office365 ,Canva and Salesforce CRM, Slack, and Zoom and Team systems. Committed to enhancing customer experiences through effective communication and innovative solutions, seeking to leverage expertise in customer relations to drive success and satisfaction.
Overview
7
7
years of professional experience
Work History
Event and Hospitality Assistant
Salesforce
08.2023 - 01.2025
- Proficient computer skills, including MS Office Suite, smartphones and experience with Salesforce CRM , CANVA and Slack
- Coordinate corporate events ensuring seamless execution and high participant satisfaction
- Manage logistics, including venue, catering, and transport, enhancing event efficiency
- Serve as vendor liaison, maintaining clear communication to meet event expectations
- Collaborate with marketing to boost event visibility through digital platforms
- Analyze feedback to refine future events, driving continuous improvement
- Streamlined event logistics, enhancing efficiency and participant satisfaction
- Assisted guests with check-in and check-out processes to enhance customer experience.
- Improved guest satisfaction by quickly addressing inquiries and resolving issues.
Hotel Assistant Manager
Accor
09.2022 - 08.2023
- Supported GM to ensure comprehensive revenue capture, enhancing profitability
- Led a small team, optimizing schedules for operational efficiency
- Acted as GM in absence, maintaining smooth hotel operations
- Utilized FOLS and OPERA for front office tasks, ensuring seamless guest experiences
- Demonstrated autonomy and decision-making, improving organizational outcomes
- Streamlined operations, boosting guest satisfaction scores
- Implemented cost-saving measures, reducing operational expenses
- Mentored staff, improving team performance
- Introduced new guest service protocols, enhancing overall experience
- Developed creative solutions for room allocation, maximising occupancy rates
- Pioneered eco-friendly practices
Guest Service Agent
Accor
06.2021 - 09.2022
- Assisted guests with check-in/out, enhancing satisfaction and streamlining operations
- Resolved guest issues promptly, improving service ratings and fostering loyalty
- Collaborated with team to manage peak periods efficiently, ensuring seamless service delivery
- Delivered exceptional guest experiences, resolving issues promptly and ensuring high satisfaction rates
- Collaborated with team to streamline check-in processes
- Provided personalized assistance to diverse clientele, addressing unique needs and preferences
- Fostered positive relationships, leading to increased repeat bookings
- Maintained meticulous records of guest interactions and preferences, enabling tailored experiences
- Conducted thorough room inspections, ensuring impeccable standards
Placement Coordinator
Victorian Institute of Education
07.2022 - 02.2023
- Coordinated student placements and ensured academic progress tracking
- Conducted suitability checks at centres, ensuring compliance with standards
- Managed public insurance confirmations for student placements
- Performed audits on student assessments, enhancing academic integrity
- Handled academic administration, streamlining workload processes
- Coordinated student placements, fostering partnerships with educational institutions
- Streamlined processes, enhancing efficiency and student satisfaction
- Analyzed placement data to optimize matching algorithms
- Implemented data-driven strategies, resulting in improved placement success rates
Online Specialist
Coles
11.2017 - 09.2022
- Led team to ensure timely delivery and efficient loading operations
- Managed logistics, enhancing delivery accuracy and customer satisfaction
- Prepared next-day schedules, improving operational readiness
- Addressed customer inquiries promptly, resolving issues effectively
- Led online order fulfilment, optimizing processes to reduce errors and boost customer satisfaction
- Implemented a new tracking system, resulting in faster deliveries
- Pioneered digital solutions for inventory management, streamlining stock control and minimizing waste
- Developed a user-friendly interface for team efficiency
- Coordinated with multiple departments to ensure seamless online-to-store integration
- Facilitated cross-functional projects, improving overall operational flow
Education
Diploma of Community service -
Lead College
01.2023
Master of Engineering - MEng - Telecommunications
University of Technology Sydney
10-2018
Bachelor of Engineering (B.Eng.) - Electrical and Electronics
East West University in Bangladesh
11-2014
Skills
- TECHNICAL SKILLS (OFFICE365,CRM, slack, Canva, Tableau)
- Customer service and Communication skills
- Problem solving
- Attention to detail
- Multitasking abilities
- Interpersonal skills
- Organizational skills
- Time management
- Event coordination
- Administration and Plan Project
- Guest relations
- Hospitality management
- Team collaboration
Accomplishments
- Telephone Service - Professionally processed 50 calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Bangla
Hindi
Urdu
Hobbies and Interests
Dancing, Traveling, Shopping, Host and socialize with friends
Awards
Award Ceremony in East West University
- Best vice-president in Electronics club EWU,
Accomplish Awards
- Graduated from UTS Accomplish Award,
- Achieve platinum base.
Community Service
Chester hill neighbourhood centre, Sydney, 2022-02, 2022-04, Organized senior events, enhancing community engagement and participation., Led computer classes for seniors, improving digital literacy and confidence., Facilitated children's activities, boosting social and educational development., Coordinated community projects, fostering teamwork and collaboration., Executed Cancer Council events, raising awareness and support., Coordinated community outreach programs, fostering partnerships with local organizations to enhance service delivery and impact for Chester Hill residents., Implemented targeted support initiatives, addressing critical community needs and improving overall quality of life for neighborhood families.
Interests
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce CRM
Slack
Canva
MS Office365 suite
Oracle
Opera
Timeline
Event and Hospitality Assistant
Salesforce
08.2023 - 01.2025
Hotel Assistant Manager
Accor
09.2022 - 08.2023
Placement Coordinator
Victorian Institute of Education
07.2022 - 02.2023
Guest Service Agent
Accor
06.2021 - 09.2022
Online Specialist
Coles
11.2017 - 09.2022
Diploma of Community service -
Lead College
Master of Engineering - MEng - Telecommunications
University of Technology Sydney
Bachelor of Engineering (B.Eng.) - Electrical and Electronics
East West University in Bangladesh
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