Nishi Mani
Sydney,NSW
Summary
Proven leader in hospitality, excelling in team leadership and exceptional customer service, as demonstrated at Holiday Inn Auckland Airport. Skilled in espresso machine operation and fostering positive customer experiences, I've significantly enhanced customer satisfaction and loyalty. My adeptness in conflict mediation and beverage preparation ensures a welcoming environment for all guests.
Overview
19
19
years of professional experience
Work History
Barista
Delaware North Blue Lane Marble Auckland Airport
New Zealand
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista / Lounge Assistant
Air New Zealand Lounge Auckland Airport
Auckland
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Food and Beverage Team Leader
Holiday Inn Auckland Airport
New Zealand
06.2009 - Current
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
Food and Beverage Attendant
Crown Plaza Darling Harbour
Sydney, NSW
04.2007 - 06.2009
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
Food and Beverage Attendant
Grand Chancellor Auckland Airport
New Zealand
01.2006 - 03.2007
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Martin Hautous Computer Course
Nadi College
Fiji Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- POS Systems
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- Coffee machinery
- Professional Demeanor
- Up-selling
- Food Running
- Excellent math skills
- FLUENT IN LANGUAGE
- Ordering Procedures
- Conflict Mediation
- Product displays
References
Holiday Inn Auckland Airport
Aldana Santigl
Operations Manager
Mob: +61451720781
Air New Zealand Lounge
Nasrulla
Lounge Manager
Holiday Inn Auckland Airport
Dylan Kallum
Restaurant Manager
Mob: +64279172054
Mob: +64275443848
Timeline
Barista
Delaware North Blue Lane Marble Auckland Airport
09.2022 - Current
Barista / Lounge Assistant
Air New Zealand Lounge Auckland Airport
08.2022 - Current
Food and Beverage Team Leader
Holiday Inn Auckland Airport
06.2009 - Current
Food and Beverage Attendant
Crown Plaza Darling Harbour
04.2007 - 06.2009
Food and Beverage Attendant
Grand Chancellor Auckland Airport
01.2006 - 03.2007
Martin Hautous Computer Course
Nadi College