Nishidh Trivedi
Wollert,VIC
Summary
Dynamic General Manager with a proven track record at Pack and Send Cargo, excelling in operations management and leadership. Enhanced efficiency through innovative strategies, boosting customer satisfaction and loyalty. Skilled in problem resolution and team building, fostering a collaborative environment that drives performance and success.
Overview
16
16
years of professional experience
Work History
General Manager
Pack and Send Cargo
03.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Customer Service Representative
Cameron Group
01.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dispatch Manager
Wartah Group
03.2009 - 11.2019
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Education
Graduate Diploma - Printing And Graphics
St. George Institute
Vic08-2008
Bachelor of Laws - Law
Gujarat University
India03-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
General Manager
Pack and Send Cargo
03.2023 - Current
Customer Service Representative
Cameron Group
01.2020 - 02.2023
Dispatch Manager
Wartah Group
03.2009 - 11.2019
Graduate Diploma - Printing And Graphics
St. George Institute
Bachelor of Laws - Law
Gujarat University
Similar Profiles
ANASTASIA LORDANASTASIA LORD
Customer Service Representative at Pack & Send THQCustomer Service Representative at Pack & Send THQ
Amarjit SidhuAmarjit Sidhu
Customer Service Representative at Pack and SendCustomer Service Representative at Pack and Send
Rodney BoyceRodney Boyce
Packer Operator at Pack & Send CouriersPacker Operator at Pack & Send Couriers